hp DVDRAM GT31L ATA Device (30348 Views)
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Student
starfate
Posts: 1
Registered: ‎04-27-2011
Message 1 of 22 (30,348 Views)
Accepted Solution

hp DVDRAM GT31L ATA Device

my hp DVDRAM GT31L ATA Device has stopped working tried to reinstall driver using the device manager but it does not install it says windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code 19)

Professor
Pankay
Posts: 2,032
Registered: ‎03-19-2011
Message 2 of 22 (30,330 Views)

Re: hp DVDRAM GT31L ATA Device

try this

 

 

1. Click Start and then click All Programs.

 

2. Click Accessories, and then click Run.

 

3. Type regedit, and then click OK.

 

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

 

4. In the navigation pane, locate and then click the following registry sub key:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

5. In the right pane, click Upper Filters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click Upper Filters only. If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 8.

 

6. On the Edit menu, click Delete.

 

7. When you are prompted to confirm the deletion, click yes.

 

8. In the right pane, click Lower Filters.

9. On the Edit menu, click Delete.

 

10. When you are prompted to confirm the deletion, click Yes.

 

11. Exit Registry Editor.

 

12. Restart the computer.

||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//

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Associate Dean
Vidya
Posts: 6,012
Registered: ‎07-17-2009
Message 3 of 22 (30,327 Views)

Re: hp DVDRAM GT31L ATA Device

Microsoft Fixit will do all those steps automatically. Just open the link and click Run Now:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Student
tanmazo
Posts: 1
Registered: ‎02-07-2012
Message 4 of 22 (24,909 Views)

Re: hp DVDRAM GT31L ATA Device

Thanku so much my DVDRAM is now working

Student
KellyD-SS
Posts: 1
Registered: ‎04-17-2012
Message 5 of 22 (23,264 Views)

Re: hp DVDRAM GT31L ATA Device

I have been working on this problem now for several hours and did the Microsoft Mr. Fix it along with numerous other suggestions but Pankay, you solved it with your detailed instructions.  It is much appreciated!!!!!!

Honor Student
webmann2
Posts: 3
Registered: ‎09-24-2012
Message 6 of 22 (20,022 Views)

Re: hp DVDRAM GT31L ATA Device

pankay,

Thanks for the instructions here. It solved the problem of my hp dvdram GT31l.

Student
tonyalbair88
Posts: 1
Registered: ‎10-06-2012
Message 7 of 22 (19,720 Views)

Re: hp DVDRAM GT31L ATA Device

i need this driver

Distinguished Professor
SeanS
Posts: 3,102
Registered: ‎11-22-2011
Message 8 of 22 (19,574 Views)

hp DVDRAM GT31L ATA Device

Hey Tony,

The easiest way to resolve this is to use Microsoft Fixit. Here is the link: http://goo.gl/mmKWz

I could give you all the long instructions but it is much easier to use Fixit.

Hope this helps!
Sean
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Student
MarkDD975
Posts: 1
Registered: ‎11-26-2012
Message 9 of 22 (18,376 Views)

Re: hp DVDRAM GT31L ATA Device

Pankay's solution resolved the problem for me.  Thanks!

Honor Student
lawher
Posts: 2
Registered: ‎11-28-2012
Message 10 of 22 (18,251 Views)

Re: hp DVDRAM GT31L ATA Device

you are AWESOME.  HP fixes did nothing to resolve the problem.  You need to start your own company if HP didn't give you a big fat promotion on this one!

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