05-17-2014 03:00 PM - edited 05-17-2014 03:09 PM
not able to install my printer on my Asus Laptop. I have the Hp OfficeJet 6480 and an Asus X550C running Windows 8.1. After downloading the software on HP's site nothing happens after it downloads and does the extract process. The installer just dissapears. If I try to uninstall it, I get a message saying that it's running and cannot ininstall. I've tried the Print and scan doctor as well as the Installation wizard. Also disabled firewalls .... nothing works
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05-17-2014 03:38 PM
Try with the
to install the software.
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05-17-2014 04:29 PM
Thanks for reply. I did try that earlier and basically the same thing happens. And, apparently some of it keeps running as I can't delete it unless I reboot. I'm thinking that there are some additional drivers required for this Asus Laptop. I was able yo install it on two 8.1 desktops with no problem. My Dell laptop finally accepted the download after many attempts - maybe the wizard - I forgot I've done this so many times. it's just the Asus laptop where this happens now.