07-31-2014 05:47 AM - last edited on 07-31-2014 01:48 PM by Russel-E
good day.i have pavilion hp 14 b164tu touchpad and touch screen not working. I tried to re installed windows major installation ,switch off remove power chord and remove battery and press switch for 3 minutes and other options but still not working.my notebook is 14 months old.any advice.thank you so much.
07-31-2014 03:51 PM
Welcome to the HP Forums!
I understand the touchpad and touchscreen are not working on your computer anymore. I will do my best to assist you!
As a general troubleshooting step, if the issue began recently (a month or less, maybe a little more), you should try a System Restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
**Troubleshooting the touch screen**
To resolve the issue, I will need you to try the steps in this HP document: Troubleshooting Touch Screen Issues in Windows 8
I want you to troubleshoot the issue with the steps from the following sections: "Touch screen doesn't work after upgrading to Windows 8" and "Tapping the touch screen does not do anything".
**Troubleshooting the touchpad**
To resolve this issue, please review the troubleshooting in this document: Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Please perform the troubleshooting in this section only: "Troubleshooting when TouchPad does not work in Windows 8"
Next, if that document doesn't help, this one might: Troubleshooting Mouse Problems (Windows 8)
In that document, there is a generic section to troubleshoot when the pointer does not move. Please refer to the following section only: "Moving the mouse does not move the pointer"
Please let me know your outcome, and I shall continue to assist if necessary. Thanks and have a great day