Honor Student
Posts: 2
Member Since: ‎11-17-2013
Message 1 of 3 (278 Views)

probook 4540s touchpad


I have a new probook 4540s with Windows 8 installed.   The touchpad only works intermittently.  I have the latest driver installed.   How can I resolve this?   



Posts: 28,052
Member Since: ‎01-07-2009
Message 2 of 3 (273 Views)

Re: probook 4540s touchpad

Which OS is installed?


Was there a Windows update or an HP update that ocurred before this problem made itself known?


Had you considered rolling back the touchpad software to an earlier version to see if it improves the tluchpad's reliability?

****Please click on Accept As Solution if a suggestion solves your problem so others facing the same problem can find the solution easily****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Posts: 17
Member Since: ‎04-13-2013
Message 3 of 3 (233 Views)

Re: probook 4540s touchpad

Hi, uninstall all sypnaptics drivers, restart the laptop, then download the driver from hp official and if promped in windows update don't install the sypnaptics update. For best performance choose in windows update ''check for updates but let me choose when to download and install....'' and hide the sypnaptics update. Good luck!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation