Honor Student
Posts: 2
Member Since: ‎11-17-2013
Message 1 of 3 (361 Views)

probook 4540s touchpad


I have a new probook 4540s with Windows 8 installed.   The touchpad only works intermittently.  I have the latest driver installed.   How can I resolve this?   



Posts: 34,876
Member Since: ‎01-07-2009
Message 2 of 3 (356 Views)

Re: probook 4540s touchpad

Which OS is installed?


Was there a Windows update or an HP update that ocurred before this problem made itself known?


Had you considered rolling back the touchpad software to an earlier version to see if it improves the tluchpad's reliability?

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily when they search online ****

2015 Microsoft MVP - Windows Experience

Posts: 22
Member Since: ‎04-13-2013
Message 3 of 3 (316 Views)

Re: probook 4540s touchpad

Hi, uninstall all sypnaptics drivers, restart the laptop, then download the driver from hp official and if promped in windows update don't install the sypnaptics update. For best performance choose in windows update ''check for updates but let me choose when to download and install....'' and hide the sypnaptics update. Good luck!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation