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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2015 10:10 AM

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ur an awesome genius buddy,in all that u have tried your suggestion is the only one that worked.if you was next to me i could kiss you(no homo)
thank you so much
Godbless
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‎05-29-2015 06:34 AM

HP Recommended

New battery received, PC is back to normal, charging immediately.

 

The conclusion is that we have an interlock of two bugs, both of a similar nature:

1. Charging: charging should measure every cell, not just the first or an average (I don't know which without reverse-engineering the code, which wouldn't be a friendly act), which can indicate no charging's needed.

2. Usage: the same again, measure every cell before deciding the battery's flat.

 

Can you pass this one back to MS ACPI support, please, Sparkles, as it's a fairly serious bug.

 

An improvement to the HP Battery Health Centre support program would be to allow every cell to be drained individually, if you can pass that through to the wish-list too.

 

Many thanks

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‎06-05-2015 06:39 AM

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 My computer is an HP Sleek Book Pavilion.  I had the same problem however I found the left battery lock was not in the lock position once I slide it into lock it started to charge. 

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‎07-01-2015 09:20 PM

HP Recommended
my laptop is charging when it is off. but when it is on it shows that "plugged in, not charging".
I tried suggested battery removal, uninstall battery driver in device manager, then power off, then power on. but not getting any solution. still showing that message
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‎07-02-2015 02:21 AM

HP Recommended

Sounds like you'll have to change the battery, then. If it's a couple of years old, one of the cells in it might have died - the rest give an indication the thing's fine. Inexperienced MS prgramming is at root - they look on the battery as a single cell.

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‎07-30-2015 02:22 AM

HP Recommended

Its very easy guys... Problem Solved.. Just Update your Bios.. it will be fixed

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‎07-30-2015 02:34 AM

HP Recommended

It is very easy easy Go to
http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4097215
Select your Laptop product name
Select your windows...
then it will automatically take u there...
then scroll sown to Bios and download the latest bios.. It will be "F.50" (8 Jul 2014)
then Just Intall... (Make Sure your charger is connected during installation)
Very Easy
Problem Soved!!! 🙂

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‎07-30-2015 07:01 AM

HP Recommended

Sorry, Leo, I have to correct you because you're only partly right.

 

We have discovered a number of different problems, and only have a part heirarchy of solutions so far.

 

As you say, one of the first things to try is indeed your solution. I tried that, but it didn't solve the problem.

 

The next thing i did was get a new battery, and that fixed it.

 

The outstanding need to be addressed is what caused it. The physical reality is that the battery contains four cells, and the failure of any one of them could stop the battery working, if they were wired in series. However, I don't think HP do that, as they can certainly monitor the charge in each. What's happening is that one piece of software is monitoring the maximum charge on the fourr, and another the minimum, so the latter says "this battery needs charging" and the former says "it's fully charged" which is indeed the case, cell by cell: one had failed, the other was full, but the PC used the former and wouldn't start. It's just poor programming, mostly because they should have gone for a battery "driver" designed by the maker to handle it for them. And that is what isn't being addressed, at least in Windows 8

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‎08-01-2015 12:32 AM

HP Recommended

connect the adopter power on the laptop . go to hp site and dounlode the same model new virsion BIOS install the BIOS than chack it ...

 

 

NOT:---make sure whan run the BIOS utility adoptr is connected to the laptop.

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‎08-13-2015 07:16 PM

HP Recommended

Yes!!! this was totally the problem. I have a 6 mo. old HP 350 and was getting the "plugged in, not charging" message, stuck @ 15%.  Read this reply, checked the adapter plug, and BAM! bent center pin. Straightened it out (yes with good light tweezers and magnifying glass.) Now @ 40%, "plugged in,charging."

  

   I was surprised to find this, as I try to be very carefull with the AC plug (was the downfall of my wife's old laptop, dragging the power brick around the house, thus ripping the plug off the MOBO.

 

  Quality of plug/center pin seems low. This tiny pin must be the "feedback connection" of the charging system, your plug might be different, but pay attention to all the connections on your charging plug

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