06-20-2014 09:44 AM
I spilled some soup on my HP Envy 15-j000eb. I immediately turned it upside down and set it off. I cleaned everything I could. Then I put him right up and took all the keyboard keys away, beneath which the soup had spilled out. I cleaned it the best I could and let it open and dry.
When everything looked dry (I examimined everywhere, pressed the surface to make sure no more liquid was coming out), I restarted my laptop. Everything worked fine (it only took a bit longer to start up than otherwise).
But when I tested my keyboard, it all went wrong: only some of the keys work; others give 2 (different) letters on the screen when I push one button,... The soup was spilled only on the left down side of the keyboard, but for example my numpad (right side) doesn't work. I left it open to dry but what should I do now? Open it up and see if nothing of the fluid has gone deeper into the system and check for corrosion; replace it by a new keyboard (where do I find that)? ...
Thanks for your help!
06-23-2014 12:04 PM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY 15-j000eb Notebook and a keys sticking and not displaying correctly on the HP Notebook. Here is a document on cleaning the keyboard.
Hope this helps.
I work on behalf of HP