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Student
choclo
Posts: 1
Member Since: ‎02-10-2014
Message 1 of 2 (65 Views)

the laptop do not take the os 8

What I can do when the DVD  seens  no to load a disk 

 even when the diagnostic test say everything is good and the HDD pass the test 

HP Support Agent
SuperMario1
Posts: 4,625
Member Since: ‎09-05-2013
Message 2 of 2 (48 Views)

Re: the laptop do not take the os 8

Hello choclo,

 

Welcome to the HP Forums!

 

I understand you are experiencing operating system issues on the computer. To assist you properly, I do require the following information:

 

1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of the Computer

2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

Please respond as soon as possible. I look forward to your response.

Mario

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Super Mario 1
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