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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-10-2015 05:00 AM

HP Recommended
Product: Pavilion 11-n008TUx360PC

Hi, we bought the HP Pavilion for a few months. It happens more and more that even when we put the PC on a very solid table, the right side of the screen will have many bubbles appear seem like we are using touch screen and press for commands like crazy. But actually we didn't touch the screen. It happens when we use the touch screen and key board. It always crash the Chrome or IE. Please help. Thanks.

4 REPLIES 4

‎02-11-2015 12:26 PM

HP Recommended

Hi @hsrc 

 

Welcome to the HP Forums!:smileyhappy:



It is a terrific place to find answers and ideas!


For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More

 

I grasp that you are having an issue with the Touchscreen.   Here is a link to Troubleshooting Touchscreen Windows 8.

 

If this has not helped  please contact HP technical support for assistance.

 

Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.

 

World Wide Phone Support

 

Good Luck!

Sparkles1

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‎10-01-2015 06:28 AM

HP Recommended

Hi hsrc,

 

We ve got exactly the same problem. Did you manage to get a good answer and solution from hp? Or did you have to throw away the pc, as i feel like doing most of the time... aaaaaah!

 

Thanks, Dorien

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‎10-01-2015 08:09 AM - last edited on ‎03-15-2017 02:35 PM by HP Administrator

HP Recommended

HI @vlamink,

 

 

 

Welcome to the HP Forums!Smiley Happy

 

It is a terrific place to find answers and tips!


For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.

 

Learn How to Post and More

 

How Do I Find My Model Number or Product Number?

 

 

I grasp that your touch screen is also very sensitive.  If you have attempted the suggestions in the previous post without success please contact HP support for assistance.

 

Please contact HP support at Contact HP Support

 

If you would like further assistance please provide your exact model of HP notebook and confirm that your operating system is Windows 8.

 

 

Good Luck!

 

Sparkles1

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‎01-28-2018 06:59 PM

HP Recommended

The only way I was able to fix it on my Envy, and believe me, I have tried relentlessly, was to disable HP Control Zone. You can find the setting under Mouse Properites. It finally looks good. Now, I have an external mouse, so I am forced to use that along with the touchscreen, but I'm ok with that as long as my pointer isn't screwing everything up anymore!

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