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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2014 09:13 AM

HP Recommended

Just as the subject, touch screen keeps clicking 1 or several spots so I can't do anything.

 

(like 10 times in a sec)

 

It occured a couple of times after I bought this laptop 1 and a half month ago.

 

Have any idea?

 

6 REPLIES 6

‎03-26-2014 02:45 PM - last edited on ‎03-06-2017 10:53 AM by HP Administrator

HP Recommended

Hi SangM, welcome to the HP Forums. If the screen is 'clicking' by itself, perhaps it needs to be calibrated. Try following the steps to do that, in this document:  Troubleshooting Touch Screen Issues in Windows 8

Let me know how it turns out.

TwoPointOh
I work on behalf of HP

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‎03-26-2014 05:22 PM

HP Recommended

it occurs time to time, so I don't know it is fixed or not.

But I'll try.

Thanks

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‎03-26-2014 05:26 PM

HP Recommended

Keep an eye on it, if it keeps happening it may be a hardware issue.

TwoPointOh
I work on behalf of HP

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‎03-31-2014 06:15 AM

HP Recommended

Oh... it's getting worse and worse!!

It must be an hardware problem. The Touchscreen keeps clicking  upper part of monitor.

It sometimes clicks very fast like 10 times per sec, sometimes once per 2-3 seconds.

Now it clicks once per 2-3 seconds.

I hate this!! it clicks my desktop icons, and links in the web pages. 

 

Here's the link of the video.

http://youtu.be/mpXDRoyXI7o

 

Should I send this back to the factory?

or please tell me how to disable the touch screen.

 

Thank you!

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‎03-31-2014 10:43 AM

HP Recommended

Yes SangM, it does look like a hardware issue. If you have an external mouse connected, disconnect it to ensure it is not the mouse causing the issue, and then reboot.

Here are the requested steps to disable the touchscreen:  Enable or Disable Touch Screen In Windows 8

After troubleshooting, when you determine the issue is hardware, or even if you are not sure, don't just accept disabling the touchscreen as a resolution. If you are under warranty, I highly recommend contacting support for repair options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.

Good luck. I hope this helps.

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎12-11-2014 06:14 PM

HP Recommended

I have the same problem. WHen the issue happens, it is so bad you cannot follow the instructions to disable the touchscreen. The only solution is to force a power off and reboot. Of course that is not very good for the computer either.

I will say that it does not happen that often, but when it does, there is no way to clear it.

It appears to happen most often when the lid has been closed for a period of time. When the lid re-opens, the touch screen goes crazy.

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