webcam problems (8504 Views)
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Honor Student
k_aiken
Posts: 2
Registered: ‎01-06-2010
Message 1 of 7 (8,504 Views)

webcam problems

hey everyone,I'm having a problem with my webcam.i recently upgraded my hp dv6985se to windows 7 ultimate. my webcam was working fine until one day it jus stopped working in msn,yahoo,skype et..It jut stopped video streaming.i've tried a lot of things but nothing seems to work.can anyone help me fix it please.

Teacher
jimcpl
Posts: 105
Registered: ‎09-23-2009
Message 2 of 7 (8,498 Views)

Re: webcam problems

You can try downloading the webcam software for Vista32 or Vista64.  Here's the link for Vista64:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-58972-1&lc=en&dlc=en&cc=us&...

 

Jim

Honor Student
rkelzenberg
Posts: 3
Registered: ‎01-07-2010
Message 3 of 7 (8,487 Views)

Re: webcam problems

 I purchased my HP G70-467CL Notebook PC with the free upgrade to Windows 7 and once I received the disk, upgraded the computer.   I am also having the same problems with my HP Webcam 101.  I can not find a driver for Windows 7 any where.   I've gone round-for-round with HP tech support and not recevied an answer or a ling to the basic driver.

 

 I've been told up update the chipset driver,  reinstall Youcam,  reinstall the drivers, etc and no luck.  In fact in Device Manager the camera is not recognized and in the USB devices, all I get is an error message.  There have been multiple posts on other forums regarding the same issue that we are in need of a driver for the camera that works in Windows 7.

 

 It woudl have been much nicer if HP had put out a message that the web camera does not work in Windows 7 and I would have waited until that got fixed before I upgraded.   Now I'm stuck with a webcam that doesn't work and not support.  I've included the E-mails that HP Support has sent me..

 

Hello Ryan,

Thank you for writing back.

I understand that you are experiencing the issue with the webcam even after installing the cyber link you cam software.

Ryan, to use the webcam you can run the webcam software in compatibility mode which allows you to use the webcam on your notebook in windows 7.

If you have an older application for Windows XP or Vista (or even 95/98!) that no longer runs in Windows 7, you may be able to get it working properly by running the program in compatibility mode.

Please go through the steps to run the application through compatibility mode:

 

·        Go to the webcam software that is causing the problem, then right click on it and select Properties.

·        Then, select Compatibility from the tabbed menu at the top of the properties page.

·        Now, tick the "Run this program in compatibility mode for..." box and select the OS you wish to emulate. For most applications, it will be Windows XP SP2. Once you are done, click OK.

·        When you next launch the application it should run under compatibility mode using the OS you selected. If it still fails to run correctly, try another OS selection in step 3 and try again.

 

For further reference, please use the provided web link:

http://www.w7forums.com/application-compatibility-mode-t314.html

NOTE: The URL(s) above will take you to a NON HP Web site. HP does not control and is not responsible for information outside HP Web site. Thank you for your cooperation.

If the issue still exists, I request you to try installing the HP MediaSmart Webcam Software and check using the web cam on compatibility mode.
 
Please use the provided URL to install the HP MediaSmart Webcam Software:
ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45692.exe

Installation Instructions:


1. Download the Softpaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Restart the notebook when the installation is complete.

If you need further assistance, please reply to this message and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare

Sincerely,

Harry

HP Total Care

***Do Not Delete Service Ticket Number***

{ticketno:[8033601374]}

***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with theuse of this information.  Always back up your data.


For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email.  As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.


Original Text

 From:

 
To:
 LAPTOP_SUPPORT_EN@mail.support.hp.com
 
CC:
 
 
 Sent:
 01/06/10 04:22:46
 
Subject:
 Re: Re: HP G70-467CL Notebook PC e-mail support
 

 

I have tried all the suggested items to get the webcam working. Is there a
Windows 7 driver for this webcam available.

Thank You,


On Sun, Jan 3, 2010 at 1:24 PM, <LAPTOP_SUPPORT_EN@mail.support.hp.com>wrote:

> Hello Ryan,
>
> Thank you for contacting HP Total Care.
>
> From your email, I understand that you are experiencing an issue with the
> webcam of your notebook and you have noticed an error ( code 43) in the
> device manager.
>
>
>
> I completely understand your concern about the issue and assure to provide
> enough information help you to resolve this issue.
>
>
>
> Ryan, I will address the two issues separately for your convenience. Please
> note that there is a separate troubleshooting step for these issues.
>
>
>
> *** Uninstalling Web cam drivers in Windows Vista:
> *
> 1. Click Start.
> 2. Type Device Manager in the Start Search box
> 3. Click the Device Manager.
> 4. Click the "+" sign next to Imaging devices.

> 5. Click the first devicelisted under Imaging devices .

- Show quoted text -
> 6. Click Remove to remove the HP web cam 1000 driver.
> 7. Click OK for confirmation.
> 8. Close the System Properties box.
> 9. Restart the computer by clicking Start, Shut down, Restart, and then OK.
>
> Please download and install the updated webcam drivers from the below Web
> site:
>
> ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45825.exe
>
> * *
>
> *NOTE**: Clicking the link may give an error indicating that it is
> invalid. If this occurs, copy the link and paste it on the address bar in
> your browser until the complete address is displayed in the Address box.*
>
> * *
>
> *** Installation Instructions:
> *
> 1. Download the Softpaq .EXE file to a directory on your hard drive.
> 2. Execute the downloaded file and follow the on-screen instructions.
> 3. Restart the notebook when the installation is complete.
> *
> *** Webcam services:**
> *
> Please start/enable the services for camera "Windows Image Acquisition
> (WIA)" following the below provided steps:
>
> 1 Click Start
> 2 Type Run in the start search box and select it
> 3 Type "services.msc" and click on Ok
> 4 In the list, select the "Windows Image Acquisition (WIA)"
> 5. Double click the "Windows Image Acquisition (WIA)" service, and under
> the startup type select Automatic.
> 6. Click on "Start" button if it is stopped under Service status
> 7. Click on Apply and Ok.
>
>
> For the USB device, I request you updated Chipset drivers from the below
> Web link:
>
>
>
>
> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75795-1&lc=en&dlc=en&cc=us&...
>
>
>
> *NOTE**: Clicking the link may give an error indicating that it is
> invalid. If this occurs, copy the link and paste it on the address bar in
> your browser until the complete address is displayed in the Address box.*
>
> If you need further assistance, please reply to this message and we will be
> happy to assist you further.
>
> For information on keeping your HP and Compaq products up and running,
> please visit our Web site
> at:
> http://www.hp.com/go/totalcare
>
> Sincerely,
>
> Shane
>
> HP Total Care
>
> ***Do Not Delete Service Ticket Number***
>
> {ticketno:[8033601374]}
>
> ***Do Not Delete Service Ticket Number***
> Our advice is strictly limited to the question(s) asked and is based on the
> information provided to us. HP does not assume any responsibility or
> liability for the advice given and shall not be liable for any direct,
> indirect, special, incidental or consequential damages in connection with
> the use of this information. Always back up your data.
>
> For more information, including technical information updates, please visit
> our Web site at http://www.hp.com/support.
> HP does not require you to send any financial data in your reply to this
> email. As a prudent reminder, do not insert credit card details or other
> financial information in any e-mail replies.
>
>
> Original Text

> LAPTOP_SUPPORT_EN@mail.support.hp.com *CC:*
> *Sent:* 01/04/10 00:21:17 *Subject:* Re: HP G70-467CL Notebook PC e-mail
> support
>
> I have tried both of the steps listed and I am getting an error that says
> no
> webcam is found. I am also getting an error in my Device Manager menu for a
>
> USB device.
>
> Windows has stopped this device because it has reported problems. (Code 43)
>
>
> Location: Port_#0001.Hub_#0003
>
> The Cyberlink Youcam software did install and run, but is not able to find
> a
> web camera.
>
> Thank You,
> Ryan Kelzenberg
>
>
>
>
> On Fri, Jan 1, 2010 at 10:18 PM, <LAPTOP_SUPPORT_EN@mail.support.hp.com>wrote:
>
>
> > Hello Ryan,
> >
> > Thank you for contacting HP Total Care.
> >
> > I understand from your email that after installing Windows 7 Webcam is
> not
> > working.
> >
> >
> >
> > Ryan, please install the Cyber link You Cam Software with the help of FTP
>
> > link given below.
> >
> >
> >
> > Cyber link You Cam Software is a webcam application that enables the
> > capture of images and video from a web camera and enables users to apply
> > visual effects.
> >
> >
> > **Cyber link You Cam Software**
> >
> >
> >
> > ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45825.exe
> >
> >
> >
> > *NOTE*: The above is a direct link. Please copy the same and paste it in
> > your browser in the Address box and press *Enter* and a popup will appear
>
> > asking you to either save or run the file from location.
> >
> >
> >
> >**Installation Instructions**
> >
> >
> >
> > 1. Download the file by clicking the *Download* or *Obtain
> Software*button and save the file to a folder on your hard drive (make a
> note of the
> > folder where the downloaded file is saved).
> > 2. Double-click the downloaded file and follow the on-screen
> instructions.
> >
> >
> >
> > Please update the BIOS to the latest version with the help of FTP link
> > given below.
> >
> >
> >
> > **BIOS Update**
> >
> >
> >
> > ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45123.exe
> >
> >
> >
> > **Installation Instructions**
> >
> >
> >
> > 1. Download the file by clicking the *Download* or *Obtain

> Software*button and save the file toa folder on your hard drive (make a

> note of the
> > folder where the downloaded file is saved).
> > 2. Double-click the downloaded file and follow the on-screen
> instructions.
> >
> >
> >
> > I wish you good luck for your efforts in trying to resolve the issue.
> > Please get back to us with the results. We are eager to hear from you.
> >
> >
> >
> > For information on keeping your HP and Compaq products up and running,
> > please visit our Web site at: http://www.hp.com/go/totalcare
> >
> > Sincerely,
> >
> > Stuart
> >
> > HP Total Care
> >
> > ***Do Not Delete Service Ticket Number***
> >
> > {ticketno:[8033601374]}
> >
> > ***Do NotDelete Service Ticket Number***


> >
> >
> > hp e-mail support
> > Webform submittal date/time : 02 January 2010 03:37:31 UTC
> > language_code : en
> > language : English
> > Country of Residence : United States
> > product_line : KV
> > product_oid : 3979161
> > product_name : HP G70-467CL Notebook PC
> > part_number : NW169UA,NW169UAR
> > purchase month : 10
> > purchase year : 2009
> > problem area : hardware
> > serial number : 2ce92901r0
> > operating system :Microsoft Windows 7 Home Premium 64
> >
> > Is your computer unable to work with accessory products? Please select
> all
> > that apply. :
> > other
> > Was the CD/DVD writer drive built into the computer when you purchased
> it?
> > : yes
> > problem description : Webcam no longer works after upgrading to windows
> 7.
> > Downloading and reinstalling cyberlink youcam software didnot fix
> problem.
> > setting changes : Problem occurred after installing windows 7
>
> https://h10025.www1.hp.com/ewfrf/wc/email?product=3979161&lc=en&cc=us&dlc=en&lang=en&cc=us
> > form country : United States
> >
>

Honor Student
k_aiken
Posts: 2
Registered: ‎01-06-2010
Message 4 of 7 (8,420 Views)

Re: webcam problems

thanx jim i'll give it a try and see what happens

Honor Student
rkelzenberg
Posts: 3
Registered: ‎01-07-2010
Message 5 of 7 (8,215 Views)

Re: webcam problems

Trouble shooting:

 

I wanted to post an update on how my problem was fixed.   As time went on I was having other problems with USB ports failing and downloaded the maintenance guide for the G70.    I finally deiced to take the keyboard and cover off.   It's not too hard if you've done it before.  The power button has a ZIF connector that lifts up and not pushed back like others are.

 

What I found was the cables were being pinched at the monitor hinge and they are not protected very well.  I'm sure I'll have to order a new cable assembly at some point in the future.  I moved them as far out of the way as possible and I also found that the connector for the webcam and mic were not pushed in all the way.  Those connectors are located in the middle on the left side under the keyboard.  

 

I put it all back together and everything works well.    I can only assume that the connectors were plugged in well enough to pass the test and work for me.  It just happened that it started to fail once I switched to windows 7.   I can only guess there may be others who are having the same problem and it's not software or hardware it's the connector that is loose.

 

Good luck!

Tutor
djop2002
Posts: 10
Registered: ‎01-05-2010
Message 6 of 7 (8,001 Views)

Re: webcam problems

Hi,

 

How many webcam cables did you have to replug? I'm having the same issue with my 5 webcam cable but I'm struggling to find out in which order they should go (they have different colors).

 

Any thought?

Thanks!

Olivier.

dv9 Student
Student
dv9
Posts: 1
Registered: ‎09-29-2012
Message 7 of 7 (1,917 Views)

Re: webcam problems

you cam dariver

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