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6735s Black screen (8838 Views)
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Andyj210 Honor Student
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Andyj210
Posts: 3
Registered: ‎01-16-2011
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6735s Black screen

‎01-16-2011 12:30 PM

6735s has a black screen on start up> Previously no problems.

 

  1. blue caps lock light flashes 5 times, then goes out
  2. hdd light flashes amber continuously
  3. WI Fi light on
  4. power light on

Any ideas?

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Grad Student
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phttech
Posts: 529
Registered: ‎12-17-2008
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Re: 6735s Black screen

‎01-17-2011 05:35 PM

this may explain the problem try thr hard reset first

 

Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot

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PhD Student
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Knute
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Registered: ‎09-29-2010
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Re: 6735s Black screen

‎01-18-2011 10:44 AM

Per HP that would be a general system board failure, is the unit under warranty?

 

http://www13.itrc.hp.com/service/ewarranty/warrantyResults.do?admit=109447627+1286541891570+28353475

 

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    Andyj210 Honor Student
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    Andyj210
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    Registered: ‎01-16-2011
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    Re: 6735s Black screen

    ‎01-20-2011 02:22 AM

    No good I'm afraid, however discovered still covered by warranty so HP sortin Cheers

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    boot Top Student
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    boot
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    Registered: ‎04-11-2011
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    Re: 6735s Black screen

    ‎04-12-2011 08:04 AM

    thank you

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    thanasi Student
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    thanasi
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    Registered: ‎02-16-2012
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    Re: 6735s Black screen

    ‎02-16-2012 06:54 AM

    hi, my notebook is doing the exact same thing, did hp tell u what was wrong and what they did to fix it.

    i dont understand how it could be a board failure, bcoz my machine does this occasionally.....one day it'll do it and the next day it'll be fine.

    thanks

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    Andyj210 Honor Student
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    Andyj210
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    Registered: ‎01-16-2011
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    Re: 6735s Black screen

    ‎02-16-2012 01:30 PM

    Hello,

     

    it had fried the motherboard! However the comp, unknown to me, had a 2 year service plan so HP fixed it

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