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lions99
Posts: 5,461
Member Since: ‎09-16-2011
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Black Screen ? Windows 8 Notebook Freezes or Hangs ? Stalling on HP logo ?

[ Edited ]

Hey everybody! 

 

I'm seeing several issues where people  are installing windows 8 and the notebook keeps freezing on them or stalling on the HP logo.

 

Symptoms include:

  • Windows stops responding and nothing moves on the computer display.
  • When using Windows, a blue screen error opens and you cannot continue.
  • The computer does not respond to input from the mouse or keyboard.
An error message opens, but does not go away and cannot be closed.
 
If you have these Symptoms please follow this document HERE.
 
Capture.PNG
 
Also, I'm seeing several people having issues with their notebooks starting up with a black screen. Typically when you have an issue like this, It's resulting in a bad Hard Drive. Now, If it isn't the Hard Drive more than likely the Mother Board has gone out. If that's the case the notebook needs to be serviced or you need to replace the Mother Board. Now, I'm not saying 100% It's the Mother Board.

 

So if you have a notebook that starts up with just a black screen:
 
Which there are several ways to figure out if it's the Hard Drive or not but:
 
Step:
 
  1. Turn the notebook off
  2. Then turn it back on and start tapping F10 to get into the BIOS.
  3. From here you want to test the Hard Drive. ( How to test the Hard Drive )
  4. If you get an error message then you know it's the Hard Drive.

If the Bios doesn't come up and the screen is still black

 

Step:

  1. Remove the Hard Drive.( How to remove a Laptop Hard Drive )
  2. Boot the notebook up and start tapping F10 to get into the Bios. 
  3. If you can get into the BIOS like this the issue is your Hard Drive. 
If doing any of these steps doesn't resolve the issue or give you any clue it's the Hard Drive. More than likely the mother Board is giving you the issue. I would suggest getting the notebook serviced or looked at.

 

You can call HP@8004746836. If under warranty they should be able to help you out.

 

THX

 
 
 
 

  
Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 2 (2,833 Views)

Re: Black Screen ? Windows 8 notebook freezes or hangs ? Stalling on HP logo ?

Hope this helps!

 

:smileyhappy: 

 

THX

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