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JoostK17
Posts: 3
Member Since: ‎10-09-2012
Message 1 of 2 (79 Views)

Black screen after logging on, games are significantly slower. (HP G62 notebook series)

Hello everybody,

 

Since last saturday my computer shows a black screen after I entered my password.

Also, since yesterday, my computer is significantly slower when i'm playing a game. Normally the game would play fluently, but now it doesn't.

 

I don't know what happened friday that caused this problem. I can't remember I did anything different from other days.

 

Anyone knows what this might be?

 

Thanks in advance.

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 2 of 2 (65 Views)

Re: Black screen after logging on, games are significantly slower. (HP G62 notebook series)

Hi JoostK17,

 

I understand your computer shows a black screen after you entered your password. Here is a document on performing a hard reset.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01684768&cc=us&dlc=en&lc=en&product=4207098&tmp...

 

If that does not help the best thing you could do is try system restore. Here is a document on how to do that.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03327545&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...

 

Hope this helps you.

 

Thanks.

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Mrs.Tenter
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