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Re: Black screen and turns off (199 Views)
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Top Student
dom1080
Posts: 6
Registered: ‎08-07-2012
Message 1 of 11 (315 Views)

Black screen and turns off

[ Edited ]

Whenever i try to play a game it gets a few minutes in then the screen goes black, then it turns off. but it turns off to were when i start it back up it resumes from where i just was. The computer is an HP Envy 14 beats edition.

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erico
Posts: 19,413
Registered: ‎01-07-2009
Message 2 of 11 (271 Views)

Re: Black screen and turns off

Does your Envy notebook have switchable graphics?

Are you using the High performance GPU or the Power saving GPU?

 

 



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Top Student
dom1080
Posts: 6
Registered: ‎08-07-2012
Message 3 of 11 (268 Views)

Re: Black screen and turns off

[ Edited ]
 
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Top Student
dom1080
Posts: 6
Registered: ‎08-07-2012
Message 4 of 11 (259 Views)

Re: Black screen and turns off

srry should have used this first. but yes it has switchable graphics and it is on high performance right now
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erico
Posts: 19,413
Registered: ‎01-07-2009
Message 5 of 11 (242 Views)

Re: Black screen and turns off

That should do the trick with games that require a video solution with some power.



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Top Student
dom1080
Posts: 6
Registered: ‎08-07-2012
Message 6 of 11 (218 Views)

Re: Black screen and turns off

i works a lot better and i can play for an hour or so but the problem is still there. could it be over heating?
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erico
Posts: 19,413
Registered: ‎01-07-2009
Message 7 of 11 (213 Views)

Re: Black screen and turns off

I would check the intakes and exhaust ports and clean them with a can of compressed air. You can check the temperature by using a free utility by CPUID called  Hardware monitor. Are you getting any error messages at all?

 

CPUIDHWMON.png

 



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Top Student
dom1080
Posts: 6
Registered: ‎08-07-2012
Message 8 of 11 (203 Views)

Re: Black screen and turns off

there are no error messages or warnings it just turns black then the fan slows down and it shuts down

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erico
Posts: 19,413
Registered: ‎01-07-2009
Message 9 of 11 (199 Views)

Re: Black screen and turns off

Is your notebook still in warranty?



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dom1080
Posts: 6
Registered: ‎08-07-2012
Message 10 of 11 (193 Views)

Re: Black screen and turns off

i believe it expired about a month ago

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