10-07-2013 08:21 PM
Anyone that can help please let me know what info you need.
10-08-2013 07:05 AM - edited 10-08-2013 07:09 AM
A bad memory module would certailnly cause the issue you're describing so I'd suggest running a further test on your memory as follows.
First, download the Memtest Image file ( .ISO ) on the following link.
This is a zipped file, if you don't have an extraction utility installed, download and install 7-Zip. Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.
Then, right click the zipped file, select 7-Zip, select extract files and then click Ok. Open the newly extracted folder to find the Memtest Image.
When you have created the CD, shut down the notebook. Tap away at the esc key as you power on to enter the Start-up Menu. Insert the Memtest CD. Select 'Boot Options' ( usually f9 ), use the arrow keys to highlight the CD/DVD drive and hit enter to boot from the disc.
Run at least 3-4 passes and see if any errors are detected.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Microsoft Windows Expert - Consumer
10-08-2013 05:28 PM
Also once this test completes will it create a log so if there are any errors I can share them with you?