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Honor Student
Peter514
Posts: 3
Member Since: ‎10-02-2013
Message 1 of 4 (141 Views)

Blue screen / freeze

Hello, when im playing, or just doing somenthing on PC  it sometimes ( once a day) freeze my PC, and after 5 minutes it blue screen and restart. And after start it says that windows have problem and stop working or something like that.

Please i need help it is really annoying :smileysad:
And btw. i am my graphic card is Nvidia GeForce GT 220 (im trying to install all drivers)

HP Support Agent
SuperMario1
Posts: 5,046
Member Since: ‎09-05-2013
Message 2 of 4 (124 Views)

Re: Blue screen / freeze

Hello Peter514. Before I can thoroughly assist you, I need to ask you a few questions:

 

What computer do you have?

What OS do you currently have?

Could you provide a screen shot of the BSOD, so I can look at the error code?

Could you try the troubleshooting on the link below and let me know the results? This is to check for any obvious hardware issues.

 

Link for Windows 8: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03467259

 

Link for Windows 7 and Vista: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443317

 

Please respond as soon as possible. I'm only here to help!

 

Mario

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" next to it to say “Thanks” for helping!


***
Super Mario 1
***
I work on behalf of HP
Honor Student
Peter514
Posts: 3
Member Since: ‎10-02-2013
Message 3 of 4 (97 Views)

Re: Blue screen / freeze

[ Edited ]

hp, model p6342be

Windows 7 Home Premium 64-bit

Popis problému:
Názov problémovej udalosti: BlueScreen
Verzia OS: 6.1.7601.2.1.0.768.3
Identifikácia miestneho nastavenia: 1051

Ďalšie informácie o probléme:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80048588F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Súbory, ktoré pomáhajú popísať problém:
C:\Windows\Minidump\122812-22058-01.dmp
C:\Users\Peter\AppData\Local\Temp\WER-63398-0.sysdata.xml

Prečítajte si prehlásenie o používaní osobných údajov online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x041b

Ak prehlásenie o používaní osobných údajov nie je dostupné v režime online, prečítajte si ho v režime offline:
C:\Windows\system32\sk-SK\erofflps.txt

Sorry, it is in slovakian language and it is from january of this year , so its pretty old.....i will add results from troubleshooting as soon as possible

 

HP Support Agent
SuperMario1
Posts: 5,046
Member Since: ‎09-05-2013
Message 4 of 4 (91 Views)

Re: Blue screen / freeze

Ok. The sooner you provide these results the quicker I can assist you!

 

Mario

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" next to it to say “Thanks” for helping!


***
Super Mario 1
***
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation