• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-25-2013 08:00 AM

HP Recommended

I just purchased a brand new HP 2000-2b19wm a little over a week ago, and at first on first inital startup it was doing fine aside from the fact that is has windows 8 and is very hard to learn and navigate. I have noticed since the first start up the computer is horribly slow. Takes forever to load up firefox after clicking on it, horribly slow to load any page.

 

I am in the process right now of removing Norton of of it and any other programs I feel as tho do not need to be there to see if it helps with the performance of the machine.

 

 

I would live whomevers help on some options or steps that I can do to find out or fix what is wrong with this brand new machine! I have read online a system restore would not be a bad idea as well.

 

Thanks for any and all help.

 

Shannon

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2013 09:28 AM - last edited on ‎04-20-2016 09:31 AM by HP Administrator

HP Recommended

Hi,

 

      If the computer is infected with virus, doing system restore would not remove all the infected files. So get the virus removed, you would have to reinstall the operating system using the system recovery.

 

http://support.hp.com/us-en/document/c03489643

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.

View solution in original post

Was this reply helpful? Yes No
15 REPLIES 15

‎09-25-2013 08:13 AM

HP Recommended

I am also doing a virus scan on it as we speak as well.

Was this reply helpful? Yes No

‎09-25-2013 08:14 AM - last edited on ‎04-20-2016 09:31 AM by HP Administrator

HP Recommended

Hi,

 

       Use the below link to troubleshoot on the issue:

 

http://support.hp.com/us-en/document/c03408309

 

http://support.hp.com/us-en/document/c03460887

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
Was this reply helpful? Yes No

‎09-25-2013 08:19 AM

HP Recommended

I will read through those and report back after the virus scan is finished to see if that helps at all.

Was this reply helpful? Yes No

‎09-25-2013 08:40 AM

HP Recommended

Virus scan finished and did find over 200 infected items, which I removed and restarted.

 

Still slow to load up firefox and went to a website to see if it did any better there and still lagging like its having trouble loading the page.

 

Doing a system restore now.

Was this reply helpful? Yes No

‎09-25-2013 09:28 AM - last edited on ‎04-20-2016 09:31 AM by HP Administrator

HP Recommended

Hi,

 

      If the computer is infected with virus, doing system restore would not remove all the infected files. So get the virus removed, you would have to reinstall the operating system using the system recovery.

 

http://support.hp.com/us-en/document/c03489643

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
Was this reply helpful? Yes No

‎09-25-2013 09:33 AM

HP Recommended

Ohhhh ok then I will stop the system restore and do that...I did not know. Thank you I will do that now!

Was this reply helpful? Yes No

‎09-25-2013 09:48 AM

HP Recommended

Do I do the minimized image recovery. I have not put anything on this computer yet to where I need to backup and save anything?

Was this reply helpful? Yes No

‎09-25-2013 10:05 AM

HP Recommended

Nevermind I went through the whole videa before I did anything and that is what it says to do...I apologize.

Was this reply helpful? Yes No

‎09-25-2013 11:24 AM

HP Recommended

Its alright, let me know if everything works fine after system recovery gets completed.

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.