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Manfred_Austria
Posts: 1
Member Since: ‎10-06-2013
Message 1 of 2 (228 Views)
Accepted Solution

Can't open BIOS after HP ProtectTools has been installed

[ Edited ]

Hi to all!

 

I installed HP ProtectTools on a HP ProBook 450 G0 and after that I cannot open BIOS Settings. The sceen freeze after pressing F10 button. Also startup isn't possible.

 

If I press (very early) Esc button and than "F7 for Spare Key" I can login with users password and the system is starting. If I restart from windows I will get the BIOS screen with password or fingerprint authentication and everything is ok!

 

But if I want to start this notebook nothing happens and the screen freezes. I allready made BIOS Update F.21 but nothing happens as well.

 

Thanks in advance for your support!!

 

Br, Manfred

 

 

Edit: Problem solved now!!! I disabled Pre-Boot Security and working is possible again. Everythings fine and I will open a beer now!!! :-)

Master's Graduate
HandyAndy14
Posts: 394
Member Since: ‎08-31-2013
Message 2 of 2 (186 Views)

Re: Can't open BIOS after HP ProtectTools has been installed

Hi Manfred_Austria,

 

Glad you were able to get this issue resolved! I will mark this as a solution so that other community members can find this with ease.

 

Thank you,

 

HandyAndy14
I work on behalf of HP


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