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10-14-2011 12:12 PM - last edited on 10-14-2011 01:57 PM by MrMatthew
11-18-2011 03:38 PM
Hi to both of you, you both say you have g4-1164ca units.
Could you please tell me if you've downloaded and installed the most recent BIOS Softpaq from HP.com
The latest BIOS version on line is F.33, so check and see if yours is a lower version and if it is download and install the softpaq from on line.
Also the latest Graphics driver is 2011-08-12 , Version:8.861.1.2000, 160.49M, AMD High-Definition (HD) Graphics Driver and Catalyst Control Center
You can check you can check your BIOS ver in windows by holding down the "fn" key and pressing the "esc" key it should pop up a window with info.
You can check your display driver version by going into device mgr and clicking on the display adapter and checking the driver version.
There are of course 3 ways of doing everything on a computer so if you have a preferred alternate method please go ahead.
Thank you for your time.
Knowledge is power...Power to the people
01-24-2012 08:57 AM
Thanks for your reply. I have install the latest video card driver 8.900.7.1000 and bios version F.43, 7.04M. The computer crash randomly. Might not crash for a while but will crash 3 or 4 time the same day. There is 2 failure mode, one is horizontal/vertical coloured line all over the screen and the other failure mode is the computer that will just reboot without warning.
I have attach a picture of the coloured screen failure mode. (It actually crash while I was trying to write to this forum)
Is this a sw issue or hw issue?
01-24-2012 09:01 AM
I finally figured it out - I tried everything HP support said to do, but they never told me to completely uninstall the display driver! When I did this, the crashes stopped and I haven't had a single one in the last 3 months. The only catch is that then you have the generic display driver and can't put your computer to sleep or watch videos at certain sizes. It would be great if there was a way to fix both of these problems, but I am happy that at least my computer doesn't crash anymore. Shame on HP for selling a computer that doesn't work even the day you bring it home and then not even knowing how to fix it! Ridiculous!