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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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I have a Compaq CQ61-420US laptop with Windows 7. When I turn it on, the screen is blank and the lights blink intermittently. I have tried doing the following...

- hard reset (forced shut down, unplugged power)
- pressing F11 to reset to factory settings (pressing F11 and holding it down did not do anything, the screen still stayed blank)

What could have caused this and how do I fix it? Any help is much appreciated, thanks!
4 REPLIES 4
HP Recommended

Hi Cattran5, and welcome to the HP Forums!  Smiley Happy

 

I understand that you are getting a blank screen on  your Compaq Presario CQ61-420US Notebook PC. I will try my best to help you resolve this issue.

 

Here is a document for Blank Screen LED Error Codes that should help you with this problem.

 

I hope this information is useful, please let me know how it goes.

 

Thank you and have a great day!

I worked on behalf of HP.
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Thanks! I will try to see what the code is. On a side note, the lights blinking are by the caps and number lock, none on the charger light. Does that make a difference? (The lightning bolt symbol)
HP Recommended
So I checked the code and it's blinking once, therefore there's a CPU problem?

Product number is WA976UA#ABA running on Windows 7
HP Recommended

Hi Cattran5,

 

A CPU not functional will be either your processor or your motherboard is not working properly.  Here is a document for Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot that has steps for testing different components.

 

I hope this helps, keep me posted.

 

Good luck!

I worked on behalf of HP.
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