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Student
kastrosama
Posts: 1
Member Since: ‎01-22-2012
Message 1 of 8 (14,674 Views)

Compaq presario cq57 boot problem

i have a compaq presario cq57, wont boot up at all, 

ive tried a hard reset and it didnt do anything.. the screen stays black, power LED is lit up, the wifi LED is amber, the caps lock LED is permenently blinking..

 

ive tried plugging in a different monitor and that did nothing,

when i try to power up the laptop, the cpu fan runs for a short time, the cd rom trys to read but everything goes quiet and the leds as stated above just stay on or blinking.

 

the laptop isnt old, it was bought about 3 months ago. Help!

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DavidPK
Posts: 32,601
Member Since: ‎09-24-2010
Message 2 of 8 (14,664 Views)

Re: Compaq presario cq57 boot problem

Hi,

 

Try a Hard Reset as follows.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and see if the notebook will start.

 

If the above fails to help and as your notebook is only Three months old, you should contact HP and arrange to have the notebook repaired under warranty.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

 

Regards,

 

DP-K

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Student
Docare123
Posts: 1
Member Since: ‎04-06-2012
Message 3 of 8 (14,185 Views)

Re: Compaq presario cq57 boot problem

Dude it worked, I was pretty worried for a minite that my laptop had **bleep** itself! Nek Minnit!

It worked! Cheers mate!

Student
Jameshiac
Posts: 1
Member Since: ‎10-04-2012
Message 4 of 8 (11,580 Views)

Re: Compaq presario cq57 boot problem

My computer is on and charging but me screen is pitch black and my warranty goes out in a month. So if I do this and it does work for my laptop, how do prevent it from acting like this again?....because after month if any thing happens then I would be replacing a computer.....

Student
zakariabatata
Posts: 1
Member Since: ‎07-20-2013
Message 5 of 8 (5,923 Views)

Re: Compaq presario cq57 boot problem

It worked also with mine compaq presario cq 57 hahha

Thanks
Student
Hpuser109
Posts: 1
Member Since: ‎10-03-2013
Message 6 of 8 (4,542 Views)

Re: Compaq presario cq57 boot problem

Hey this worked for me, Thanks alot for the help! 

Student
Dineh_Comupter1
Posts: 1
Member Since: ‎11-13-2013
Message 7 of 8 (3,955 Views)

Re: Compaq presario cq57 boot problem

Hello I got a hp campaq presario CQ57 about 4 months ago it starts but it starts up to a campaq symbol with amber background and all it says to press esc button for start up menu but when I pressed it nothing happens help me
HP Support Agent
Sparkles1
Posts: 4,580
Member Since: ‎09-02-2013
Message 8 of 8 (3,926 Views)

Re: Compaq presario cq57 boot problem

Hi Deneh_Compt:

 

I am pleased to assist you!

 

Did you try the solution listed in the previous post?

I am sending you a document on "Start-up / Boot-up" click here. If after following the steps in the previous troubleshooting document, you are still having issues, I would contact HP support as it is in warranty.

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. click here.

Please let me know the results as I would like to know the outcome.

Sparkles1
I work on behalf of HP



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