DV6-2150CA freezing sometimes - Intel Matrix issue?

[lebrocoli]

Hi Cheryl and all,

Two weeks ago I bought a brand new DV6-2150CA. I reformatted it and installed Windows 7 Ultimate 64 Bits. Then, from the HP website, I downloaded and installed only these: 1 - the new BIOS, 2 - The Intel chipset Driver and 3 - The Intel Turbo Boost Technology Driver, 4 - The JMicron Card Reader.

Then I went to Windows Update and downloaded and installed all the updates. All was beautiful at that point. Then I installed all my apps, tweaked my firewall, etc. Over these 2 weeks, I can say that all worked fine.

Then, I needed to burn a CD so I installed CDBurnerXP 64 Bits, which is fully compatible with Windows 7 64 bits. After installation, I noticed that the burner application could not see my DVD-ROM drive. On their support site, they mention that installing the 'Intel Storage Matrix Manager' would help.

I remember that I saw the exact version of 'Intel Storage Matrix Manager' for my laptop on the HP support web site so I downloaded and installed it and rebooted.
As a matter of fact, I was able to see my DVD-ROM drive inside the burning application.

NOW, if I am not mistaken, this is when my laptop started to randomly freeze. It happened 3 times now. I looked back at all I have done in the past 2 weeks and I said to myself: Maybe it is this 'Intel Storage Matrix Manager' that I installed at the end. So yesterday, I un-installed it and rebooted. Until now, all is good but it has been only a day. That is not enough for a random freezing issue to say that it is fixed. Time will tell.

I also went into the BIOS and performed a Full hard drive test and a memory test and all is OK.

I just wanted to share my experience to see if anybody has the same issue and could confirm the Intel Matrix behavior.

Cheryl, any comments?

Thanks for your time.

[lebrocoli]

Here is my laptop info:

HP Pavilion DV6-2150CA

Product number = WA785UA#ABC
Bios = F.1B A
processor = Intel Core i5 M430 @ 2.27 Ghz

Platform : Intel Calpella
Mainboard : HP 3659
Chipset : Intel PM55
Socket : 1156 LGA
Processor : Intel Core i5 430M @ 1200 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : NVIDIA GeForce G105M
Hard Disk : ST9500420AS (500 GB)
DVD-Rom Drive : hp DVDRAM GT30L

[lebrocoli · Accepted solution]

It has been almost 2 weeks, without a freeze! that is incroyable. Since I uninstalled this Intel Matrix Storage Driver, all is good. People should pay more attention at this Intel Matrix Storage Driver. There must be a conflict of some sort with some component or a Windows Update.

[jonc102]

This is very interesting.  Why are more people not experiencing this issue? 

[dmf17]

Thank you SO MUCH for posting your issue and its resolution--I'm 95% certain this is exactly what's happening to my 3-day-old Pavilion dm4t laptop.

I've tried all kinds of updates and diagnostics without success, but I'll try removing the Intel widget.  We'll see what happens!

[scampy72]

Hi my name is Marc and just bought a new dv6-3025dx laptop. I got it at best buy took it home and it worked fine until i installed office 2007 after that it started to freeze up randomly. i exchanged it for a new one as it was still under fourteen days but the same thing happened with the next one. so i uninstalled office thinking that was the problem but its still happening. is this matrix thingy on a new computer or is it an extra that most people get. the computer is on factory settings except for kapirsky anti virus. i really like the computer but i need it for school and unless i get a new one every 14 days id like to get if working right.

thanks in advance for any help.