DV7 Shutdown Problem

[Danjen]

Make a disk image, ghost it to another drive and test to make sure it works, make recovery disks for this point in time or do all of them.  Once you feel safe, do a factory fresh reinstall and see if it still happens.  If it does you know it is in the mother board and you need to get it fixed before the warrantee expires.

[RichL74]

Okay, I will have to give that some serious thought before I do that.

[RichL74]

New faults that are happening, again all intermittent:-

1) System lockups - I am unable to get into Task Manager, holding down CTRL, ALT & DEL wont bring up the box, if I click in the menu bar at the bottom of the screen, I dont get a mouse pointer, I get a spinning circle - this stays until I have to hold down the power button to turn off resulting in the problem as indicated is post one, it deletes all my cookies and remembered passwords each time. 

2) There can be programs open (for example IE) but you cannot click on them, again you get a spinning circle when you move the mouse pointer over them but they are 'greyed' out and unclickable.

3) Get a black screen with an error message 'The logon process was unable to display security and logon options, if the system does not respond press ESC or restart the computer by using the power switch.

[Danjen]

I think you should negotiate with a computer shop to image your data for you before you sent it out.  I sounds like you have hardware problems and probably the hard drive and/or memory.