DVD/CD drive freezes up

[golfknuttt]

My dvd/cd drive freezes up when I insert a disk to do a backup.  It will however play a dvd. Even usiing HP Support assistant to test the drive it will freeze. 

[erico]

Please identify your notebook/pc

Look at the base/rear/side of the notebook/pc at the barcoded sticker.

Post item number 2 as seen on the following example of an HP notebook's barcoded sticker. The barcode on your HP product may be slightly different in appearance, but will still have the important information needed for us to help you.  

###Do not post the serial number of your product as it is private and considered to be personal information.###

Post the installed operating system version (state whether it is 32 or 64-bit ) and the CPU as an AMD or Intel product

Not posting all of the information as requested could delay our responses and slow troubleshooting of the issue that led you to author a thread.

Is your notebook/PC still within its warranty period?

Best regards,

erico

[golfknuttt]

As per your request;

pAVILION DV7-1232NR
PRODUCT NUNMBER NB239UA
MICROSOFT VISTA 64 BIT
CPU IS AMD
Product is OUT of warranty

[erico]

Thanks!

Do you have Vista SP2 installed?

Did you ever install the QFE's from the web support portal or update the BIOS?

[golfknuttt]

I have Vista SP2 installed.

I'm not sure what QFE's are, but my updates from HP and Windows are set on automatic.

I have not updated BIOS to my knowledge.  I'm pretty computer literate, but am a little reluctant to do that!

[erico]

You can download and run CPU-z to see what BIOS is installed.It is a safe and free utility. An alternate action would be to invoke the BIOS from powerup to see which BIOS version is installed and post it here.

[golfknuttt]

This is what I got from the CPU-Z Validation.  Is this what you are after?

AMD Turion X2 RM-74

Windows Vista Home Premium Edition 64-bit SP2 (Build 6002)

CPU Arch : 1 CPU - 2 Cores - 2 Threads
CPU PSN : AMD Turion X2 Dual-Core Mobile RM-74
CPU EXT : MMX(+), 3DNow!(+), SSE (1, 2, 3), x86-64, AMD-V
CPUID : F.3.1 / Extended : 11.3
CPU Cache : L1 : 2 x 64 / 2 x 64 KB - L2 : 2 x 512 KB
Core : Griffin (65 nm) / Stepping : LG-B1

Freq : 550.04 MHz (200.01 * 2.75)

MB Brand : Compal
MB Model : 30FC
NB : AMD 780G rev 00
SB : AMD SB700 rev 00

GPU Type : ATI Radeon HD 3200 Graphics
DirectX Version : 11.0

RAM : 4096 MB DDR2
RAM Speed : 400 MHz (1:2) @ 6-6-6-18
Slot 1 : 2048MB (6400)
Slot 1 Manufacturer : Elpida
Slot 2 : 2048MB (6400)
Slot 2 Manufacturer : Elpida

[golfknuttt]

I tried to update/download the BIOS below and it was not successful.  It looked as if it downloaded.

Description:This package contains the WinFlash Utility and a system BIOS image for the supported notebook models (with an AMD processor) and operating systems. The WinFlash utility is used to locally flash the system BIOS (ROM) on notebooks operating in a Microsoft Windows Vista Operating System environment.

Details and specifications

File name:

sp45071.exe [1/1, 3.69M]

System requirements: No additional prerequisites Released: 2009-08-25

[erico]

Close.

The following image is what I mean. Windows 7 has a snipping tool that can be used to capture the image on your PC.

Go to the mainboard tab.

[golfknuttt]

I am using Windows Vista.

Went to the "Main Tab" though and it shows Hewlett-Packard, Version F.47, May 14, 2009