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Re: Dv6 hanging and restarting randomly (73 Views)
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Moyo2k
Posts: 22
Registered: ‎01-24-2011
Message 11 of 13 (73 Views)

Re: Dv6 hanging and restarting randomly

Ok, I've narrowed it down and I'm now almost certain the problem is down to one of the microsoft services that boot on or after start up; now what I need to know is, with this information is there a shortcut to determining the problem or will I have to manually turn on each service to find the problem - and there are about 100 of them. I also noticed that just before the shut down Windows Explorer reports a problem and tries to restart

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DavidPK
Posts: 23,359
Registered: ‎09-24-2010
Message 12 of 13 (70 Views)

Re: Dv6 hanging and restarting randomly

Hi,

 

Are you certain it's a Microsoft Service causing this problem?  The difficulty here is that by disabling some of these services, you may prevent the notebook booting.

 

Have you tested all the other non-Microsoft Services first?  You can do this by holding down the Windows key, pressing R, typing in msconfig and hitting enter, selecting the Services tab, put a tick in the box 'Hide All Microsoft Services' then click 'Disable All' and click Apply to save the change - then try re-enabling one Service at a time, rebooting and see if the issue occurs.

 

Regards,

 

DP-K

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Tutor
Moyo2k
Posts: 22
Registered: ‎01-24-2011
Message 13 of 13 (66 Views)

Re: Dv6 hanging and restarting randomly

I've run start up with all third party services running and all non essential windows services disabled, and there was no problem, I also managed to get this - it's a boot log showing which services run up onto the point that Windows crashes, I can't really make sense of it unless it's in chronological order

"Loaded driver \SystemRoot\system32\DRIVERS\vwifimp.sys"  seems to be the last thing to run

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