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02-03-2010 02:32 PM
I have an HDX18. Yesterday it started doing the EXACT same thing. Powers on for about 2 seconds then cuts right back off. I have used this laptop daily for a year and 81 days (I.E. 81 days out of warranty) with no problems... Wow I go from a completely functional laptop to this in a matter of minutes... Any help will be GREATLY appreciated...
02-03-2010 06:20 PM
Just a followup to my previous post... HP HDX support in Canada says that there is no "extended warranty" for this model... Also says they haven't heard of the problem... Seems a little fishy as there are several listings on this and other forums about the exact same senerio... If anyone has a solution or even a less expensive avenue for getting my computer working again I will deeply appreciate it... I am at a loss here... Travis
02-04-2010 01:39 AM - last edited on 02-04-2010 06:28 AM by BiancaM
I did get a reply from HP UK (well who knows where they actually are) saying it was a hardware problem and out of warranty so tough. They sent me to a website to find a local fixer but none in my area (Edinburgh only has half a million population?) so my own local Laptop service company say that the video graphics card has burned out and as its embedded on the motherboard that needs replaced - cost £440 (Almost 450 Euro).
But if I replace with a motherboard which seems to have a design flaw - or at least a faulty graphics card - then how long will it last? That part comes with a 3 month warranty not even a year, so it is not a good bet. That is around half of what I paid for the HP laptop
Anyone in the UK want to buy a 17" HP DV9000 cost £1,000 2 years ago, value now spare parts if I am lucky and a repair diagnostic bill to pay.
Seriously, trade for parts anyone? I got 2 x 250 gig hard drives and even bought more RAM to speed it up.
[email removed for privacy reasons]
02-04-2010 07:06 PM
Hey... Don"t give in too quick... another thread suggests a company in florida that can replace just the video chip or another faulty chip for around $100 US... they charge $80 US to fix the MB and $15 if it needs any new chips... if they can fix it, they dont charge a bench charge, just return shipping to get your MB back... ($12 in the US) they do not have a web site but they can be reached at firstname.lastname@example.org. I will be taking a chance with this company in the coming days, so, if you want to wait until I have results to "trash" your laptop, I'll post my results... In the meantime if anyone has had luck (good or bad) with this company please reply and let us know...
Best regards to all,
travis at 4me2c dot com
02-06-2010 12:22 AM
I have the same problem with my V6066EA laptop. If the problem is actually the video-card's chip melting on the motherboard it's a design and/or manufacturing fault. HP and NVIDIA can sort out the liability, I'm certain I am not liable.
A reparation costs as much (or almost) as a fresh notebook.
In so many words, it's unacceptable and I want to be compensated !!!
More and more reports are coming in and hp is not acting accordingly. Maybe we should hang this issue so high it can be seen brightly and clearly by everyone ?!
02-27-2010 05:44 PM
this has been a problem for sevral years now. hp new of it and still sold the laptops claiming a fix that runs the fans constantly will solve the problem NOT. it just waste battery life and prolongs the time it takes to go bad. the only thing you can do is if your lucky and get a hold of the right person at hp have hp fix it for free rare but does happen. or like a lot of us fix it yourself not a hard job but make sure you are out of warranty this will void any warranty you may have. you can find fixes allover youtube and/or use bing to search the web for the fix. or pay someone to fix it. but if you want to throw it out let me know i will pay the shipping for you to send it to me to fix.it takes me about an hour to complete the fix and save the laptop. by the way at this point you have nothing to lose your laptop is already dead so just try the fix. hp has the manuals online that gives you the tear down and helps trouble shout the cause once it says main board your looking at the fix im talking about. try to find ce's geekbook its the closes fix to the way i do them i found but uses hot air heat instead of a flame heat that i use. flame heat is NOT for the beginner and most likely leave you needing the mb use the hot air method and you will be fine. oh don't try the light that just idiotic may last you a day maybe longer but i don't recommend it. the board needs to reach 375 f degrees to work correctly. good luck to everyone
03-03-2010 06:19 AM
After pursuing my complaint with HP I was given an extended warranty by a further year!
Sadly as my machine was 2 years and 3 months old this was of no use to me, nor was I told that I even had this until well into my complaining to HP. I was certainly not told during the 2 year time period, only after it had expired and even that was like pulling teeth to get info on. The product was good while it lasted although the batttery was always a dud and the fan was on permanently which sucked up more power to keep it cool. But I should not have been on my 3rd motherboard after 2 years and 4 months.
So I was forced to purchase a new laptop but from another manufacturer. And worse still I had to buy all the software again as its a new machine and now on Windows 7 instead of Vista which I had to pay for and this was forced upon me by HP, as well as paying someone to diagnose the fault. I feel so let down by HP.
I am so disappointed with HP that I can’t see myself buying or recommending any of their products again.
03-03-2010 11:11 PM - last edited on 03-04-2010 01:17 AM by BiancaM
No, There are major problems with the DV Series laptops. We have three of them at home and they have given us endless problems, further, HP is charging $425/each to fix them. I will like to keep these laptops but cant find the parts to repair them so I will be willing to purchase any HP DV series laptop for a reasonable price.
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