Envy 14 Beats Edition Freezes

[Hayden_]

I just got my new Envy 14 Beats Edition in the mail last Friday and for some reason it likes to freeze up at completely random times. I don't want to take it back because i need it on a daily basis for school so if theres anyway i  could fix it before having to take it back, that would be great. please help.

[Guruthos]

Does the system recover from the freezes or does it completely lock up, requiring a forced shutdown? If it's the former, try using HWMonitor to check the temperature of the GPU and CPU during load, as it might be overheating.

If it just completely locks up, try using the system diagnostics from within the BIOS, check the RAM using MemTest86+ and the HDD using SeaTools (if it's a Seagate HDD).

In any case, it would be great if you added the complete model name of the laptop (can be found on the sticker on the bottom of the laptop).

Regards,

Guruthos

[Nancy1015]

What help is there on this?

[ProtestDesign]

I have the same problem. My model is Envy 14-1080eo Beats Edition. The laptop hard freezes randomly, both when idle and in use. For a long time I thought this was an application fault - It used to happen only when working with Adobe InDesign. As of late it has started happening more frequently even when idle and not running any apps. I tested memory and HDD. I found the HDD had been corrupted, so I installed a SSD and made a clean install of Windows 7. No help. I upgraded to Windows 8. No help. Disabled Harddisk power saving. No Help. The laptop runs at 50-55 degrees celcius when idle, surfing with Chrome will quickly take it up to 60-70 degrees. When idle the laptop randomly runs some process that will make the fans to run at full speed and the temps get beyond 75 degrees. This could be antivirus, I am not sure. I am currently using onlt Windows Defender with Windows 8. I opened up the Laptop and found no dust inside. The laptop may hard freeze 3 times a day, regardless of what the computer is used for making it now impossible to work with it without risk of losing data.

[ProtestDesign]

This seems to have been an overheating issue (for me at least). I bought a Coolermaster Notepal U3 laptop cooler pad with 3 80mm fans. I took off the bottom plates from the laptop, positioned the 3 fans right under CPU and GPU. The temperatures drop from 10-15 degrees when idle. Also in use the temperatures no longer rise uncontrollaby as the hot air gets out efficiently. I suggest this for anyone still wresting with this issue. If you prefer not to remove the bottom plates, you could easily drill it full of small holes.