Envy 14 Beats Edition not standing by [ Edited ]

[Mahaba1]

My notebook is an Envy 14 Beats edition, with Windows 7 64 bit installed.

Recently, when i try to put it in standby/sleep, the screen goes black, but the fan and all the lights keep going.

A couple of times a blue screen flashes and the laptop shuts down. when i start it up again it says windows has recovered from an unexpected shutdown, it tries to find a solution online, but never does.

I ran a power report and there were things preventing the laptop from going to sleep.

here is the report:

Power Policy: Dim timeout is disabled (On Battery)

The display is not configured to automatically dim after a period of inactivity.

Power Policy: Dim timeout is disabled (Plugged In)

The display is not configured to automatically dim after a period of inactivity.

System Availability Requests: System Required Request

The program has made a request to prevent the system from automatically entering sleep.

Requesting Process \Device\HarddiskVolume2\85a361a39313d30865f75f69a111\Setup.exe

System Availability Requests: System Required Request

The service has made a request to prevent the system from automatically entering sleep.

Requesting Service wuauserv

CPU Utilization: Processor utilization is high

The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%) 51.67

Platform Power Management Capabilities: PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

But i dont understand what is should do, or if the report is even relevant to my problem

Thanks.

[Shibbyman2718]

Having the same problem.  When I close my laptop to put it to sleep, and open it later, I have to turn it back on with the power button and it tells me that it crashed unexpectedly.  Any help would be appreciated, the problem just started in the last few days.