HP Support Forums
Join in the conversation.
05-18-2012 05:42 AM
This is a system only a couple of months old. It can be sitting with no programs active and screen will go blank or with a strange multicoloured pattern, then it reboots. Problem appears to be getting worse, crashed about 8 times today, Some days it is OK.
05-18-2012 05:50 AM - edited 05-18-2012 05:50 AM
I recommend that you download and run WhoCrashed? to see what is causing the crash. Run the Analyze and post your results here.
Are you seeimg a bluescrren with an error message?
|**Click on the White Kudos star on the bottom left if you would like to say Thanks.**|
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**
Microsoft MVP 2013- Microsoft Windows Expert - Consumer
05-18-2012 06:07 AM
Thanks Enco. I created a set of recovery disks first thing after I got it!
There is no blue screen, just a blank screen sometimes followed by a screen full of psychedelic colours for a few seconds before it goes into reboot. And it is getting worse with time which makes me suspect a degenerating component rather than a software cause.. However, I will checkout that program you suggested.
05-20-2012 07:22 AM
I downloaded the WhoCrashed program. With 35 crashes (!!!) over a few days it came up with a couple of drivers that appeared to be the cause. I have since updated them so will see what happens. One is associated with ZoneAlarm and the other a USB3 driver.