11-30-2013 12:07 PM
Please Help..My daughter's Envy Touchsmart 15 has a blank screen at strart-up. Apparently she tried to "do later" on BIOS update, but it kicked into other updates (?) then crashed. I cant get it back to life...Have taken out batter, drained power, re-seated memory...tried Win+B keys at start-up, etc. I see mention of creating a USB key with HP_Tools to reflash BIOS but cant find anywhere on HP.com? what else? Please help! she goes back to college in the am!
12-03-2013 09:14 AM
I apologize for the delayed response. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl