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Student
tfounta1
Posts: 1
Member Since: ‎11-30-2013
Message 1 of 2 (433 Views)

Envy Touchsmart 15 has a blank screen at start-up. Bad BIOS Upgrade?

Please Help..My daughter's Envy Touchsmart 15 has a blank screen at strart-up. Apparently she tried to "do later" on  BIOS update, but it kicked into other updates (?) then crashed. I cant get it back to life...Have taken out batter, drained power, re-seated memory...tried Win+B keys at start-up, etc. I see mention of creating a USB key with HP_Tools to reflash BIOS but cant find anywhere on HP.com? what else? Please help! she goes back to college in the am!

Master's Graduate
HandyAndy14
Posts: 394
Member Since: ‎08-31-2013
Message 2 of 2 (395 Views)

Re: Envy Touchsmart 15 has a blank screen at start-up. Bad BIOS Upgrade?

Hello tfounta1,

 

I apologize for the delayed response. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

 

Best regards,

HandyAndy14
I work on behalf of HP


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