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Honor Student
Carob
Posts: 2
Member Since: ‎07-05-2013
Message 1 of 2 (108 Views)

Envy m6 windows 8 start up problem

Seriously hoping someone can help me. I have a new Envy M6 notebook that has been great, this evening I have tried to start it up and found it is a little slower than usual but when I use either the finger scanner or my password to unlock the computer I then get a continuous loop of blue screen then a flash of some icons and back to blue screen again.

And joy of joy support is closed until Monday!!!! Can anyone please walk me through some solutions please???????
Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 2 (86 Views)

Re: Envy m6 windows 8 start up problem

Hello Carob,

 

Please take a look at this document, and then let me know if the troubleshooting steps help resolve your issue.

 

I'm not sure which number you called for support, but you should have been able to get support when you called.

 

If you live in the US, contact HP Here.

 If you are in another part of the world, begin Here.

 

Please let me know if this helps.

 

Good luck!

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