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09-24-2010 08:36 AM
The very first time we turned on the computer we didn't even get the Bios, we got an error code that says System fan (90B). then the screen doesn't even come on it just says"contact HP". We tell tech support all of this and says the notebook is not operating correctly and we have to send it in for repairs. When the shipping box arrives, we also have to pay the shipping to send it. This is the worste customer service I have ever seen. I have been on the phone also with these people twice. Just now after speaking to a manager and asking for another manager she disconnected my call after I have been very patient with these people. I will never recommend hp again, thats for sure
09-24-2010 09:28 AM - edited 09-24-2010 09:29 AM
Sorry about your experience, If you bought the laptop from a retailer, you should have returned to them for a full refund or another model, I know this does not help you now, but it may in the future.
There are advantages to buying from a retailer with a credit card,
1. If a problem like yours happens within the grace period established by the retailer, (15-30 days), you can return it to them for a full refund or another model. Check the return policy before purchase, some retailers have a longer grace period than others.
2. If the retailer is being a jerk about the return, then you can dispute the charge with your CC company.
This way you do not have to deal with the manufacturer, and trust me they are all similar when it comes to warranties, some are slightly better than others,