05-02-2012 09:21 PM
I have an Envy 14 XG978UA laptop.
I am able to boot up my computer and log in, but, shortly after, when I try to open programs or, really, do anything, explorer.exe freezes and I am eventually forced to restart my computer. I know that it's explorer.exe because windows tells me - the "program is not responding, what do you want to do" window pops up.
This is the second serious problem I've had recently - the hard drive failed a little while ago, and was replaced. This new problem began about a week after the computer was returned to me with a new hard drive.
So far, I've tested the memory and the hard drive; the RAM made it through a full pass of Memtest86+ with no problems, and passed the short hard drive tests I've run so far; I'm currently running a long hard drive test. However, given the nature of the problem (not geting bluescreens, computer not shutting down randomly, just explorer freezing) it seems a little bit more likely to be a software problem, I think?
Anyway - what can I try next?
05-03-2012 02:53 AM
I'm running windows 7 home premium. I think it first happened while I was using Microsoft Word 2010; the program locked up, and then I right-clicked on Word on the taskbar to try to close it, and the taskbar got greyed out and I got the message about explorer having crashed. It has since happened with a variety of programs, including Google Chrome and explorer itself (browsing folders.)
05-03-2012 03:26 AM
In the Search programs and Files box type cmd and then right-click on and select run as administrator on the top CMD icon that appears above.
In the command prompt window that appears type sfc /scannow and press the enter key. That will invoke and run the system file checker utility that is an integral part of the Windows operating system. Let it run to completion.
(the system file checker will inspect all system files and replace those it deems to be corrupt or otherwise damaged with a fresh copy)
2015 Microsoft MVP - Windows Experience
05-03-2012 04:00 AM
Check the link below and use Microsoft Fix It:
05-08-2012 03:41 PM
Sorry it took me so long to get back to you, but - I ran chkdsk and the computer worked for about two days, and then, this morning, the old problem returned. I booted in safe mode and ran chkdsk at startup again, and it's working now, but this doesn't seem like a permanent solution.
05-09-2012 09:38 AM - edited 05-09-2012 11:56 AM
I see that you've been having a hard time. However, your problem is a simple one. I had to do this with my Presario a while back, okay? But follow the simple instructions to the letter, okay? If you feel comfortable editing the register without editing this is your fix, okay?
Explorer.exe is located in the SysWOW64 directory, but my best guess in your case is that Windows is looking for it in the Windows\System32 file. To fix this please COPY Explorer.exe (DO NOT MOVE!) COPY from the SysWOW64 folder and PASTE it anywhere in the Windows\System32 folder. This should stop the annoying freezing.
If this helped, please checked Solved. Thank you.
If it were a rattler. . . .
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)