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HP Recommended

Even when power cord plugged in it will not turn on. If I remove and reinstall the battery it will come on both in battery mode and AC. At the same time my HP Support Advisor and HP Advisor s"stopped working".

I restore to a previous point, no help. Downloaded a new HP advisor, ho help.

This happened after the recent WIN7 big update. Help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.  Shutdown the notebook, unplug the AC Adapter unplugged, remove the battery, and then hold down the Power button for a full minute.

 

Now, plug in the AC Adapter without the battery inserted, start the notebook, open windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and the Microsoft ACPI Compliant Control Method Battery and select Uninstall - do not uninstall anything else here.  When the uninstall is complete, shut the PC down, unplug the AC Adapter, re-insert the battery and then start the PC on just the battery.  Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shutdown the PC again.  Now plug in the AC Adapter ( with the battery still inserted ) and start the notebook to see if this has helped the issue at all.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

9 REPLIES 9
HP Recommended

This forum is magic. No sooner did I post but the Advisor and Assistant starting after one month of failure. The turn on thing still an issue.  Anyone??

HP Recommended

Hi,

 

Download and run the stand alone battery check utility on the link below.

 

http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Passed the battery and power check with flying colors.

HP Recommended

Hi,

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.  Shutdown the notebook, unplug the AC Adapter unplugged, remove the battery, and then hold down the Power button for a full minute.

 

Now, plug in the AC Adapter without the battery inserted, start the notebook, open windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and the Microsoft ACPI Compliant Control Method Battery and select Uninstall - do not uninstall anything else here.  When the uninstall is complete, shut the PC down, unplug the AC Adapter, re-insert the battery and then start the PC on just the battery.  Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shutdown the PC again.  Now plug in the AC Adapter ( with the battery still inserted ) and start the notebook to see if this has helped the issue at all.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

DP-K

Followed your instructions to a tee. I have to admit it was a leap of faith to hold down the power button with machine off, no power and no battery. Unfortunately it did not fix the problem.

HP Recommended

This may sound strange but after three tests that it failed, it finally started working. It failed for a few days and finally started up in battery mode and AC. Call it cured.

HP Recommended

Thanks.

HP Recommended
Hi,

My HP Envy 15t-j100 Quadcore laptop won't turn on unless I remove and reinsert battery then it'll automatically turn on without me even pressing the on/off button.
This started after I left it on with lid closed all night which drained the battery and now it's acting as I've explained.
And the laptop is running on Windows 10.
HELP PLEASE.
HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you


I work on behalf of HP
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