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tbarker1175
Posts: 1
Member Since: ‎02-02-2011
Message 1 of 3 (779 Views)

G62-367DX

I am having a problem with the HP G62-367DX I purchased from Best Buy. It is locking up and freezing everytime I use it. Is this a common problem with model? If not is there something I can do to fix this issue?

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DavidPK
Posts: 32,518
Member Since: ‎09-24-2010
Message 2 of 3 (768 Views)

Re: G62-367DX

Hi,

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.  Restart the PC.

 

Best wishes,

 

DP-K

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TomPollard
Posts: 3
Member Since: ‎03-13-2011
Message 3 of 3 (641 Views)

Re: G62-367DX

I found something in another thread.   Check your 

event viewer and the error message:

 

Reset to device, \Device\RaidPort0, was issued.

Source: amdsata

Event ID: 129

 

I see a lot of them.  The fix is to hange the driver AMD SATA Controler from  1.2.0.164 (10/7/2009) to

AHCI 1.0 Serial ATA Controller  6.1.7600.16385 (6/21/2006) 

 

But there must be an upgrade ?

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