06-25-2010 08:17 PM
Whenever I use the touchpad lock feature on the laptop (the little orange button in the upper left corner of the touchpad) I can't get it to unlock. It is something that only started happening recently, not that I use it all that often, but I know at the end of May it was working. Don't know if it was an update I did or what but I need that functionality back.
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Re: G62 Touchpad lock stuck
08-09-2010 12:14 PM
OK, after spending the last hour on the phone with tech support. Here is what we did that fixed the problem.
1) Updated the driver from HP. (I had already done this, but we did it again.)
2) Updated the BIOS from F.07 to F.17 using the download on HP's website.
After doing this, a message box popped up saying that the keyboard and pointing device errors had been resolved. After a restart, everything was working as usual again.
07-12-2010 08:36 AM
me having same **bleep** problem... it locks, then i can't unlock it again. i tried updating the synaptics driver to the one provided at the synaptics web page and then back to the one hp provides, non of them working either. by the way i noticed windows updates detects the one that hp provides like an old one and updates it.
**bleep**ed by this issue, i can only reactivate by going to muse and clicking activate or by fast switching user. it sucks.
07-20-2010 05:38 AM
Duh! If that worked, then it wouldn't be stuck, would it.
I have the same problem, I started after driver update. Tried to roll back the driver, but it did not work either.
There is a way to make it work without re-boot:
control panel > mouse > device settings > click on 'enable' - button.
Here is how to do it from the keyboard:
Press windows key
press 'down' until 'settings' is hilited, press enter, select control panel, press enter
press 'M', Press enter
Use ctrl-tab to open the 'device settings' -tab
Press alt-e to enable the touchpad.
It is a pain to have to go through, but will work when you need to quickly activate the touchpad without re-booting the machine.
I am glad to hear others are having this problem, too. I hope it means HP will fix it soon.
07-26-2010 09:01 AM
Mine started doing this as well....only 60 days old....touchpad locks up and wont unlock....very bad to happen in the middle of a PPT presentation in front of 200 people....come on HP....we should have a better product performance than this!
i either have to do a hard re-set or flip the lid down and bring the computer back up.....after several embarrasing seconds of blank screen!
Very disappointed HP user....
07-27-2010 09:50 AM
Thanks LFMD3!!! it worked!!!
guys, remember to unninstall the synaptics driver you have installed before installing the first one with the recovery manager, for doing so, go to control panel, unninstall a program, and unninstall the synaptics driver. after taht you can go to recovery manager
08-09-2010 09:36 AM
Hi. I started having this issue as well. Just tried to do the uninstall/reinstall of the driver and now the trackpad doesn't work at all whether enabled or not. The driver seems to be running, but the trackpad does nothing.
Any suggestions for how I can fix this?
08-09-2010 11:09 AM
Alright, I was able to get the trackpad working again by installing the Synaptics driver from HP's website. However, now I still have the problem of not being able to unlock the trackpad after locking it without going into the device settings and changing it from there.
The workaround that I am using for now is to check the box for disabling the trackpad when a USB mouse is connected. This seems to at least re-enable the trackpad when I unplug the mouse and will at least decrease the liklihood of a bigger problem.