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02-01-2010 06:15 PM
I have an HDX 16 that has been upgraded to windows 7 that basically lives on my desk, on plug in power 95% of the time. Recently I noticed that when I unplug it, the cpu usages goes to 100% and the computer becomes unusable. All programs are slow or crash. What could be the cause of this? I am running antivirus and scans have found nothing.
Thanks a bunch!
02-02-2010 02:08 PM
The battery probably is going, maybe that's why when you unplug, the system is busy trying to save data and go into hibernation. How long does it last with battery?
I am an HP employee.
02-05-2010 12:50 PM
Battery Health check
Click start :
Type - Hp battery check and then select it
Run the check to see what the health of the battery is, if it fails.
Call Hp support for replacement/.
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02-06-2010 09:43 AM
I have this same issue. I have an HDX18 and whenever i unplug it while it is running it freezes up completely. If i start it up on battery power it runs but is extremely slow. Ran battery health check and it said batttery was "good."
02-09-2010 09:43 AM
I have the same problem with my HDX16 64 bit running Windows 7. When I start unplugged evertything is fine, but when I unplug after starting, CPU usage goes to 100%. This is a new computer and when I ran the battery check it says the battery is good. I suspect this must be a Windows 7 issue because the problem didn't start until I upgraded from Vista. Anybody have a solution yet?
02-18-2010 03:01 PM - edited 02-18-2010 03:04 PM
02-24-2010 03:53 PM
Hi, i also have the HDX16t-1200 and I have updated to the latest bios firmware which is 32.A if I am not mistaking. When I unplug the power cord, it starts to crash. I am running windows 7 64-bit version. I have made changes in the power settings in control panel but noting changes.
I both the hdx16 with the 12 cell battery so that I can use it outdoors and now it’s useless
PS: If HP is interested of keeping their clients in such a terrible financial year (worldwide), please do solve the problem
BR Momchil Ganev
02-24-2010 10:16 PM
I had this exact problem (among several others that are still ongoing) after upgrading to Windows 7 Home Premium 64. What seems to have worked for me is the following procedure I found after extensive searching forums:
- Go to the volume control and right click
- open "playback devices"
- select "speakers and dual headphones" and "properties"
- then go to the "enhancements" tab and disable all enhancements.