HELP!! Touchpad/clickpad mouse does not exist in the mouse's device settings and cannot use it!

[AlexJ223]

Hello!

I have an HP Pavillion dm4-1160us notebook w/ Windows 7 64-bit. I have had this notebook for a year and some days now  (May 4, 2011). On May 9 2012, all of a sudden the cursor on the screen froze. I have tried everything from uninstaling to reinstalling the Synaptics driver for this notebook to taking out the battery and AC power to reboot. All the things I tried to do to fix the clickpad/touchpad was found on the HP website, but none of them worked. I realized the Synaptics icon is not in my Icon Tray and I wondered how it disappeared in the first place. Also, when I go to the Mouse from Control Panel, I click on the Device Settings (with my external mouse) and the box is blank. I can't click on any buttons on the tab because they are not higlighted; the only thing I can click is the Reset Setting button. I am really confused, and I am upset about the fact I have to use a DELL mouse to work my notebook. No matter what I do, the cursor remains still unless I place the external mouse in an USB.

PLEASE HELP ME OUT ASAP!!!

[DDotDacherDash]

hi, goto the start menu and type "Device Manager" in the search field and click Enter key, drop down to "Mice and other pointing devices" and click it to expand and then double click the "synaptics icon" to make sure there is no fault, then scoot over and open the driver tab and click "roll back driver"! easy huh? yahayah~!

[AlexJ223]

The method did not work.

[DDotDacherDash]

then ur laptop had a hardware failure, if it's still under warranty, contact Hp. simple huh? yahayah~!              

[AlexJ223]

Thanks!