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Honor Student
omargadea12
Posts: 1
Member Since: ‎05-01-2014
Message 1 of 2 (115 Views)

HP 2000 laptop stops responding after a few minutes of start up

My HP 2000 laptop stops responding after a few minutes after start up, can't even get to internal files or control panel for adjustments or settings.
HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 2 of 2 (67 Views)

Re: HP 2000 laptop stops responding after a few minutes of start up

Hi Omargadea12,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP 2000 Notebook and getting a black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore.

 

Hope this is helpful.

 

Thanks.

 

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Mrs.Tenter
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