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05-12-2012 01:17 PM
I am running Windows XP Pro SP3 on the 8460p. Occasionally (more times than not) I get a BSOD when I shutdown. Since it is after the shutdown process, I do not always see it write to the mini dump file. When doing a BSOD upon going into Standby, it does create a mini dump file.
I tried updating BIOS, Chipset, Video drivers, Modem
I have run MEMTEST86+ and a hard drive test and all was fine.
I have captured the files and posted here:
Thanks for any help.
Solved! Go to Solution.
05-15-2012 05:19 PM - edited 05-15-2012 05:19 PM
Uninstall Zone Alarm. This software is the reason of most BSOD problems which you have.
Uninstalling Software in Windows 7
Download and install latest Validity fingerprint reader driver from here.
If you notebook is without fingerprint reader then just uninstall it from system.
Which driver are you using now for graphic card.
Please post link to driver which you installed.
05-18-2012 07:27 AM
Thanks for the reply. I am running XP SP3 and not Windows 7. Also, I do not have Zone Alarm installed. It is not visible from the Add/Remove Programs UI nor can I find it on my hard drive.
As for the Video driver, this is the only one that would load.
The Intel Driver would not load.
05-29-2012 04:21 PM
Minidumps are showing me that few times your notebook crashed because of vsdatant.sys file which belongs to ZoneAlarm. This file may remain even after you uninstall this application.
Use ZoneAlarm Removal Tool from here
Save to desktop, right click and "run as administrator". This tool will remove all ZoneAlarm products from your system.
Please just download and run the tool, following the instructions.
Other interesting thing which I see is that there is / was installed in your system driver for ATI/AMD graphic card.
It looks that your model is with Intel graphic card (because you wrote this information) so if ATI/AMD graphic card driver is still in your system then please uninstall it.
05-30-2012 06:26 AM
Since this is an XP machine, I do not have the "Run as Administrator" option. I have run the removal tool as directed.
I don't know where I stated this pc had Intel as the video driver. Please indicate where I stated that. I provided a link to where the driver was located per request. There are two drivers listed for the video card (Intel and AMD/ATI) in the driver location on the HP site.
What I did state was that the Intel Video driver would not install. I don't recall why it would not install off the top of my head, I believe it to be that the hardware did not exist. Hence the AMD/ATI download and subsequent successful installation of the driver.
Please advise next steps.
05-30-2012 08:12 AM
' Run as ' option is also available in XP.
Check the below Youtube video:
Mainly BSOD in your case was a problem caused by not properly uninstalled Zone Alarm and fingerprint reader driver.
Only once this has been realted wth ATI / AMD graphic card.
Because of this I would like to ask you to test RAM and HDD.
Why? Because bug check which was returned after this BSOD is often related with this devices.
In the link below you will find all details how you may do this:
How to test RAM and HDD (Hard Drive).
05-30-2012 01:35 PM
As my rights are administrator, I ran the removal software and rebooted as prompted. Trying to do a "Run As" is failing on a install log not being able to be created.
See my first post where I ran memtest86+ overnight and the Hitachi drive fitness HDD tests. All tests were fine, no issues. Is there a need to run again?
05-30-2012 04:05 PM
1. Yes, you did not mention that you have Intel graphic card for sure.
Yes, I gave you wrong resource to uninstall process. It was for Windows 7 not for Windows XP.
2. If I see report that you had/have Zone Alarm and need to remove something what left after/is part of this software why you do not provide information that you had it?
3. It would be good to check book to find out what is the difference between admin account and account with admin rights. This step was not so much needed but I wanted to be really sure that you will remove everything.
4. XP has ' run as ' option or not?
5. Where did you wrote that you ran memtest86+ overnight and the Hitachi drive fitness HDD tests?
I am sure that you checked guide when I am showing how to do both things. Did you mention this?
If not, how should I guess this?
6. Use Google power -> Bug Check 0xFC: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
This is why this one BSOD showed up.
You will know why I wanted to be sure that you tested RAM and HDD in good way.
7. Do you want to have some help from me or you want to teach me something?
Because the whole thread looks like a "fight" between us.
Sorry for such a statement, but you do not respect at all this that I am helping you.
You may add comment is your problem solved or not.
Have a great day.
05-30-2012 05:39 PM
Please, I am not fighting you at all.
I mentioned in my first post that I updated all drivers that I thought pertinent. I also mentioned running memtest86+ along with HD test and saw no issues. You asked me to run those and all I ask is do I need to run those again.
You asked for the video driver location that I installed. I provided the link which is specific to the AMD/ATI driver. That post is dated 5-18-2012. I also mentioned there that the Intel driver would not install. You then told me that it appeared that I had an Intel video chip and to remove the AMD/ATI driver. I don't understand how a link to the driver I installed and the words stating the Intel driver would not install does not indicate the AMD/ATI driver is needed not the Intel driver.
I have never installed Zone Alarm or anything like it. Although, you mentioned fingerprint reader in a previous post. Yes the pc has a fingerprint reader and that is not enabled. That software has been deleted. Could that be why the false Zone Alarm issue?
XP does have the run as option as I mentioned. But the software fails when I try to use the run as option you suggested and pointed me to the guide. Message is something about an Install log not being able to be created.
All you have asked for is in the whole thread. I don't see where I am being difficult or wanting to fight. I do ask that you read the whole thread as I have done many of the tasks you asked. I am here to learn and try to fix my problem. As of now, I don't know if it is fixed or not. It does not happen on a regular basis. But please understand, that many of the things you ask for have been previously completed. Completed and documented here. A simple request to run those tests again would have been more appropriate in place of saying you don't see where I mentioned doing those things.
I don't know if this link takes you to my first post on 5-12-2012, but it is there that I mention the tests I ran and the drivers I tried installing. Though I was not specific in stating it ran all night. I am sorry for not being detailed enough to say all night.
This forum was my last place to try and find a fix after I did all of the standard troubleshooting procedures and now I am accused of fighting. I have googled many things that would cause the BSOD and tested prior to coming here. Again, sorry for not providing a detailed synopsis of what I did and when.
And just so I am clear, the BSOD you have looked at is only available from going into Standby on the PC. It is only one of a few error messages I have seen. If you have not seen that before in this thread, I am mentioning it now. A shutdown does not create the minidump file for some reason. I have seen error messages like MULTIPLE_IRP_COMPLETE_REQUESTS or IRQ_NOT_LESS_OR_EQUAL errors. I took a picture of one of those errors since the dump file did not get created. Google power did not help me with those. An IT person mentioned that one of those was near impossible to find the root cause.
I respect what you are doing for me, but it is saddening that I am accused of not providing what you want or doing as you asked when I have spelled it all out. Maybe not as clearly as you would have liked to see.