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Top Student
Larsemerson
Posts: 6
Member Since: ‎10-05-2013
Message 1 of 12 (193 Views)

HP DV4 2170us Not Starting

Hello, I have an HP DV4 2170us, it is about three and a half years old, so I know it is fairly old for a laptop. Overtime its battery has completely failed, which is understandable, but now it appears as if it is at its end. Whenever I try to start it, it turns on, but nothing appears on the screen. The opening windows animation never displays, nor does the lock/logic screen, and it will simply stay as if it were stuck between the second I push the on button and when the windows animation would show. I try to shut the computer down manually and it will, but if a I restart the same thing happens.

What can I do to fix this... or at least get data off of it? What seems to be the problem?

HP Support Agent
Mrstenter
Posts: 5,468
Member Since: ‎09-02-2013
Message 2 of 12 (168 Views)

Re: HP DV4 2170us Not Starting

Hey Larsemerson,

 

I saw your post on Computer Does not Start on your HP Pavilion dv4-2170us Entertainment Notebook PC.

Here is a document that will help resolve this issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=us&dlc=en&lc=en&product=4125885&tmp...

 

Please let me know if you require further assistance.

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
Larsemerson
Posts: 6
Member Since: ‎10-05-2013
Message 3 of 12 (165 Views)

Re: HP DV4 2170us Not Starting

Won't a hard reset delete my data on the computer?

HP Support Agent
Mrstenter
Posts: 5,468
Member Since: ‎09-02-2013
Message 4 of 12 (162 Views)

Re: HP DV4 2170us Not Starting

Hey Larsemerson,

 

This document gives you options before doing a system reset.  A hard reset will not delete any data stored on your computer. It is merely a step in the process.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
Larsemerson
Posts: 6
Member Since: ‎10-05-2013
Message 5 of 12 (156 Views)

Re: HP DV4 2170us Not Starting

I did the hard reset, no change. I turn the computer on and the fan and LEDs all come on, but the screen remains dark.

HP Support Agent
Mrstenter
Posts: 5,468
Member Since: ‎09-02-2013
Message 6 of 12 (147 Views)

Re: HP DV4 2170us Not Starting

Hi Larsemerson,

 

Sorry that did not work for you. If you follow this link to enter Safe mode on start up and then do system restore.  It should help.

 

Please read the documents FULLY.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01857654&cc=us&dlc=en&lc=en&product=4125885&tmp...

 

System Restore

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01835735&cc=us&dlc=en&lc=en&product=4125885&tmp...

 

Thanks

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
Larsemerson
Posts: 6
Member Since: ‎10-05-2013
Message 7 of 12 (139 Views)

Re: HP DV4 2170us Not Starting

Nothing comes up on the screen at all, it remains black. The wireless/volume buttons stay red (as if off/muted), nothing turns on. I can hear the fan, and those two lights ignite as if in their "off" states respectively. I can't launch safe mode because nothing comes up on the screen at all.

HP Support Agent
Mrstenter
Posts: 5,468
Member Since: ‎09-02-2013
Message 8 of 12 (111 Views)

Re: HP DV4 2170us Not Starting

[ Edited ]

Hey Larsemerson,

 

Sorry you are having trouble with the Laptop.  If you follow this document it should help.

 

Please read before doing anything.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=us&dlc=en&lc=en&product=4125885&tmp...

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
Larsemerson
Posts: 6
Member Since: ‎10-05-2013
Message 9 of 12 (106 Views)

Re: HP DV4 2170us Not Starting

Sorry, which document?

HP Support Agent
Mrstenter
Posts: 5,468
Member Since: ‎09-02-2013
Message 10 of 12 (97 Views)

Re: HP DV4 2170us Not Starting

Hey Larsemerson,

 

Sorry about that. 

 

Please read before doing anything. Follow the Symptom: LED's glow, fan noise is heard, but display is black or blank.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=us&dlc=en&lc=en&product=4125885&tmp...

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
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