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07-20-2012 10:34 AM
I just purchased a new HP Envy 17 3270 running Windows 7 64-bit Home Premium. BIOS version is F.05. After receiving it, I immediately plugged it into the power adapter and turned it on. The first 3 tries it would power on for a few seconds to where the BIOS displayed "press ESC for the setup menu" in the bottom left, and then immediately shut off. Even when I did press ESC, the menu would display for a second and then it would shut off. Eventually it stayed on and continued through the First Use process. I booted into the O/S and proceded to test out the buttons on the keyboard. If I press down on the Beats Audio "button" (the volume knob), it IMMEDIATELY kills power to the laptop. No power whatsoever...not standby, not hibernate, just dead. When I power it back on (again I have to do this 3-4 times before the power stays on) I receive the unexpected shutdown screen and I'm asked if I want to boot normally. I haven't got to the point of updating the BIOS or checking drivers yet since this a brand new factory install that should at least be stable, but this smells like defective hardware. Has anyone else run into this issue?
07-20-2012 02:45 PM
My personal opinion is the same as yours - the notebook should work without issue 'out of the box'. From your description this almost certainly a Hardware issue so my best advice would be to return the unit to the retailer and get a replacement.
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