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JolynnMorgan
Posts: 1
Member Since: ‎01-21-2013
Message 1 of 3 (967 Views)

HP Envy Touchpad not working

I have an Envy 17 laptop and now the touchpad has froze. I cannot get it to work. I have hard rebooted the computer and restarted it in safe mode. It didn't make a difference. The mouse pad is not working either way. Any suggestions?

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DavidPK
Posts: 33,285
Member Since: ‎09-24-2010
Message 2 of 3 (956 Views)

Re: HP Envy Touchpad not working

Hi,

 

While this could well be a hardware issue, it's worth trying the following.

 

Shut down the notebook and unplug the AC Adapter.  Carry out a 'Forced Reset' for your particular Model as described in the following link.

 

Forced Reset For Notebooks With Sealed Batteries.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Regards,

 

DP-K

 

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jimmyghd
Posts: 53
Member Since: ‎01-04-2013
Message 3 of 3 (946 Views)

Re: HP Envy Touchpad not working

Correct, if this is still happening in safe mode, that's already automatic to a hardware issue. 

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