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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2013 02:32 AM

HP Recommended
Hi! For some reason, my computer has completely frozen, the mouse is responding, but the PC is not even responding to short cuts (ctrl+alt+del) it won't even turn off when I press the power button. I'm curious to know, how do I go about rebooting it? Or do I let the battery run out completely?
Assistance will be greatly appreciated!!!
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2013 02:55 AM

HP Recommended

Unplug the power adapter. Press the power button and hold it for more than four seconds. That should shut it down.

 

If that fails to shut it down, then remove the battery and then hold the power button for four seconds or more. That  shutdown procedure  has always worked for me.

 

Best regards,

erico

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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3 REPLIES 3

‎04-29-2013 02:55 AM

HP Recommended

Unplug the power adapter. Press the power button and hold it for more than four seconds. That should shut it down.

 

If that fails to shut it down, then remove the battery and then hold the power button for four seconds or more. That  shutdown procedure  has always worked for me.

 

Best regards,

erico

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-29-2013 03:03 AM

HP Recommended
Success! It worked! Thank you soooo very much!!
Much appreciated:)
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‎12-20-2013 01:59 PM

HP Recommended

Really, is that your best solution? The problem is the machine freezes and no way out except for the unplugging the power. This is not acceptable. I have had to reboot this stupid laptop at least once a day already. Your product is defected. Period.

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