01-01-2013 06:51 AM
I have a new HP Envy x2 stuck on a blue screen. The full error is "Your PC ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you (100% complete)".
It has been stuck here for 24 hours. It also has the error of KERNEL_DATA_INPAGE_ERROR.
It is running Windows 8 and I do not know how to turn it off or restart it manually. It does not respond to any keyboard enties or the Windows button.
How can I get it past this bue screen or reboot it?
01-01-2013 08:13 AM
Press and hold the power button. It should shut down within four seconds.
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****I am a volunteer, I don't work for Microsoft or HP****
2014 Microsoft MVP - Microsoft Windows Expert - Consumer
01-03-2013 12:18 PM
01-21-2013 04:09 PM
I had installed updated drivers for the Realtek audio and for the chipset. My Envy X2 was fairly stable although the wifi speed was very low and I got the occasional Blue Screen crashes. I contacted HP and they were going to collect it for repair as it seemed the wifi card was faulty.
Before this, they asked me to do a "Reset PC". This took over an hour and restored the Envy X2 to its original, setup when first bought. It also lost any files and software that I had installed. However, after the reset the wifi speed is back up to my routers normal maximum speed.
It took another couple of hours to setup e-mail, and reinstall other software etc all over again,
I am now back to the original (older) Realtek audio and chipset drivers and the computer has been stable with no Blue Screen crashes in the last 3 days.
Feels like the Envy X2 is working as it should finally - hope it stays like ths.
02-28-2013 10:30 PM
I am replacing my HP G60 laptop on which I also installed Windows 8. I had frequent blue screen problems until I reinstalled 8 from the disk instead of as an upgrade. That solved my problems.
I haven't had the blue screen on the x2, but I HAVE had some serious issues in terms of freezing/locking up and Wi-Fi issues. Whether the wipe helps, who knows?