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Message 1 of 15 (1,719 Views)

HP G62-208CA laptop shuts down after BIOS updated

Hi everyone,

 

my HP G62-208CA laptop shuts down after 5 seconds it was powered up.  This problem happened after the BIOS was updated automatically.  Now, I tried to remove the BIOS battery so that hopefully it could load the default BIOS from the factory.  However, I followed the manual instruction to remove the battery, but I couldn't find it.  This is the link where I got the manual. http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=ca&dlc=en&lang=en&lc=en&product=4229834&

How can I fix this problem?  Thank you for any help.

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Message 2 of 15 (1,715 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Is your notebook still in warranty?

 

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2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
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Member Since: ‎01-12-2012
Message 3 of 15 (1,713 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

The warranty was expired a few months already.
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Message 4 of 15 (1,707 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

[ Edited ]

Would you mind explaining how the BIOS could automatically update itself?

 

I will ask my HP contacts about this. Please give it a couple of days. If you do not hear from me or them, then send me a PM referencing this thread.

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Intern
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Member Since: ‎08-23-2009
Message 5 of 15 (1,693 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

You're on the right track by pulling the BIOS battery. If that don't work, I'm not sure if the crisis recovery process will work as the system keeps rebooting itself. If all else fails, you can send it to HP or contact a 3rd party repair place like aqstech.com

 

Also, you can replace the motherboard.

Tutor
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Member Since: ‎01-12-2012
Message 6 of 15 (1,688 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Thank you very much Erico.  Actually, this is my brother girlfriend's laptop. I couldn't tell you the exact situation on the day that happened. My brother told me that the laptop updated the BIOS by itself and then restarted. After that restart, the laptop couldn't run passing the message "press ESC to enter setup" (something like that). 

Tutor
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Message 7 of 15 (1,687 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

I appreciate your input MasterUMC. The laptop didn't reboot itself, it shuts down after about 5 seconds.
Tutor
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Message 8 of 15 (1,641 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Hi Erico. Did you have a chance to ask your HP contacts? Thank you for any help
PhD Student
Posts: 406
Member Since: ‎02-08-2009
Message 9 of 15 (1,594 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Hi Andrew, I am sending you a private message, please check your inbox - Thank you

 

-Bryan
I am an HP employee
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Message 10 of 15 (1,571 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated


Bryan_N wrote:

Hi Andrew, I am sending you a private message, please check your inbox - Thank you

 


Thanks Bryan!

****Please click on Accept As Solution if a suggestion solves your problem so others facing the same problem can find the solution easily****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

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