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Andrew2012
Posts: 12
Member Since: ‎01-12-2012
Message 1 of 15 (1,668 Views)

HP G62-208CA laptop shuts down after BIOS updated

Hi everyone,

 

my HP G62-208CA laptop shuts down after 5 seconds it was powered up.  This problem happened after the BIOS was updated automatically.  Now, I tried to remove the BIOS battery so that hopefully it could load the default BIOS from the factory.  However, I followed the manual instruction to remove the battery, but I couldn't find it.  This is the link where I got the manual. http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=ca&dlc=en&lang=en&lc=en&product=4229834&

How can I fix this problem?  Thank you for any help.

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erico
Posts: 25,444
Member Since: ‎01-07-2009
Message 2 of 15 (1,664 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Is your notebook still in warranty?

 





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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
Andrew2012
Posts: 12
Member Since: ‎01-12-2012
Message 3 of 15 (1,662 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

The warranty was expired a few months already.
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erico
Posts: 25,444
Member Since: ‎01-07-2009
Message 4 of 15 (1,656 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

[ Edited ]

Would you mind explaining how the BIOS could automatically update itself?

 

I will ask my HP contacts about this. Please give it a couple of days. If you do not hear from me or them, then send me a PM referencing this thread.





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


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MasterUMC
Posts: 92
Member Since: ‎08-23-2009
Message 5 of 15 (1,642 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

You're on the right track by pulling the BIOS battery. If that don't work, I'm not sure if the crisis recovery process will work as the system keeps rebooting itself. If all else fails, you can send it to HP or contact a 3rd party repair place like aqstech.com

 

Also, you can replace the motherboard.

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Andrew2012
Posts: 12
Member Since: ‎01-12-2012
Message 6 of 15 (1,637 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Thank you very much Erico.  Actually, this is my brother girlfriend's laptop. I couldn't tell you the exact situation on the day that happened. My brother told me that the laptop updated the BIOS by itself and then restarted. After that restart, the laptop couldn't run passing the message "press ESC to enter setup" (something like that). 

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Andrew2012
Posts: 12
Member Since: ‎01-12-2012
Message 7 of 15 (1,636 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

I appreciate your input MasterUMC. The laptop didn't reboot itself, it shuts down after about 5 seconds.
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Andrew2012
Posts: 12
Member Since: ‎01-12-2012
Message 8 of 15 (1,590 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Hi Erico. Did you have a chance to ask your HP contacts? Thank you for any help
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Bryan_N
Posts: 391
Member Since: ‎02-08-2009
Message 9 of 15 (1,543 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Hi Andrew, I am sending you a private message, please check your inbox - Thank you

 

-Bryan
I am an HP employee
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erico
Posts: 25,444
Member Since: ‎01-07-2009
Message 10 of 15 (1,520 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated


Bryan_N wrote:

Hi Andrew, I am sending you a private message, please check your inbox - Thank you

 


Thanks Bryan!





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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