HP G62 Laptop - Cooling Fan Error on Startup (1430 Views)
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Student
JoeZ1
Posts: 1
Registered: ‎05-13-2012
Message 1 of 3 (1,430 Views)

HP G62 Laptop - Cooling Fan Error on Startup

On startup, I see a DOS error message for the cooling fan. It tells me to contact HP Support.

Apparently the cooling fan needs to be replaced. The bottom of the laptop in the vicinity of the cooling fan gets hot to the touch;

in other words, it burns you if you touch it.

Who should I contact at HP to replace the fan before i get burned?   

Distinguished Professor
ManjunathTech
Posts: 3,523
Registered: ‎01-21-2012
Message 2 of 3 (1,425 Views)

Re: HP G62 Laptop - Cooling Fan Error on Startup

Hi,

 

I would call HP ( the telephone number can be found on the relevant link below ) and explain that the cooling Fan has failed and check if the warranty and get the part repalced.

 

If you live in the US, contact HP Here.

 

 

If you are in another part of the world, start Here.


Let us know how it goes!

"I work for HP."
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****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Provost
Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 3 of 3 (1,379 Views)

Re: HP G62 Laptop - Cooling Fan Error on Startup

Hi,

You may receive more precise answer if you will post full error message.

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
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