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lulinko
Posts: 10
Member Since: ‎07-26-2013
Message 1 of 18 (604 Views)
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HP G62 Notebook PC (Window 7)freezing

Hp G62 Notebook PC ( Window 7)

Processor- Pentinium Dual Core CPU T4500@2.30GHz

 

My hp notebook freezes when I start using it in 5 mintues. I turn off power buttion and restart it again. It happened one or two times when I start using my notebook. After that the whole day is fine. But, it happens one or two times everyday  when I start using my laptop. 

 

I run microsoft safety scanner . It says I have no virus infection, malware or spyware ,etc.

 

Any idea or recoomendation is highly appreciated! Thanks.

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DavidPK
Posts: 32,699
Member Since: ‎09-24-2010
Message 2 of 18 (596 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Hi,

 

Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

 

Regards,

 

DP-K

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Tutor
lulinko
Posts: 10
Member Since: ‎07-26-2013
Message 3 of 18 (582 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Thanks.  I will try it.I am beginner of window. After the test, how can I  go back to window to use computer?

Tutor
lulinko
Posts: 10
Member Since: ‎07-26-2013
Message 4 of 18 (570 Views)

Re: HP G62 Notebook PC (Window 7)freezing

When my computer freezes, I shut it down. I turn it on and press Esc key.But it doesn't enter start up menu instead computer is asking if I want to start window normally, press Enter. I think I am lost. Please help me!
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DavidPK
Posts: 32,699
Member Since: ‎09-24-2010
Message 5 of 18 (552 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Hi,

 

Shut down the notebook, then try tapping away at f10 as soon as you press the power button and see if this will load the bios menu - if it does, run the tests I mention in my first reply and let me know the results.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
lulinko
Posts: 10
Member Since: ‎07-26-2013
Message 6 of 18 (530 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Thank you very much for helping me. You are nice.:smileyhappy: I tested both Hard Drvie and Memory. All are passed. I realized that my laptop  gets freezing when I watch video on internet like youtube. Any idea or recommendation please?

 

Sincerely,

Lu.

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DavidPK
Posts: 32,699
Member Since: ‎09-24-2010
Message 7 of 18 (526 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Hi Lu,

 

You're welcome :smileyhappy:

 

Try a clean installation of the flash plug-in as follows.

 

First, download the Flash uninstall utility on the link below and save it to your Downloads folder.

 

Flash Player Uninstaller.

 

When the download has completed, close all browser windows, open your Download folder and run the uninstaller.  After this has completed, restart the notebook.

 

Next, ( unless you already have it ), download and install Firefox and then using Firefox, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.

 

Close all browser windows before running the Flash installer.

 

Launch Firefox and see if videos etc play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same Adobe Flash link above to get a prompt to install the ActiveX component.  When done, restart Internet Explorer.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
lulinko
Posts: 10
Member Since: ‎07-26-2013
Message 8 of 18 (506 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Thank you so much. I did work. So far so good.:smileyhappy:

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DavidPK
Posts: 32,699
Member Since: ‎09-24-2010
Message 9 of 18 (487 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Hi,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
lulinko
Posts: 10
Member Since: ‎07-26-2013
Message 10 of 18 (469 Views)

Re: HP G62 Notebook PC (Window 7)freezing

Hello agian,

 

Sorry  to say that. My computer freezes again when I watch news video file using chrome. It happens as soon as I start watching it. Please give me a favaor!

 

Thanks,

L

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