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03-26-2012 02:17 PM - last edited on 04-05-2012 09:53 PM by MrMatthew
Hello, Im a bit ticked off as this problem occurred 7 days after the warranty was up & HP told me via Staples that they won't flip the bill. That said how would one go about buying & installing a hardrive by there self??
04-05-2012 02:53 PM
My son has the same problem with his computer I completly redo everything and it runs fine for about 6 months then all of a sudden it starts freezing same model everything its a joke now that the warrenty is up there is nothing I can do execpt redoing it all the time
04-05-2012 03:32 PM
04-07-2012 03:28 PM
same here i had the same problem with my g62 and now have decided not to ever buy an hp laptop this is the second hp laptop i have bought that something crashes after my warranty expires
04-25-2012 06:54 PM
02-03-2013 08:14 AM
Was having the same issues as most posters above. Laptop would freeze if left alone and as long as something wasn't actively running onscreen such as a progress bar or other graphic changes such as percentage completion display etc, my laptop would freeze and would need a hard reset/reboot to come out of it as CTRL/Alt/Del did nothing. The other day it kept getting worse and happening sooner and sooner on each boot. As long as I was actively using it, no problems.
After another freeze-up it eventually refused to even boot and when I ran the HP diagnosis program, I got the DST fail report as everyone else here. My notebook has a 320 gig Western Digital drive so I rebooted to their diagnostic and repair utility called "Data Lifeguard". The initial scan showed errors and suggested another scan/fix option which I allowed to run. Went to bed, got up to a SUCCESS report on fixing errors!
Rebooted to Windows and made it past the freeze point from earlier yet HP's diags stated there were remaining problems and that I needed to run a repair. Did that about 2 hours ago and have not had one freeze-up yet where it has had time enough to have frozen at least a dozen times.
I am about to save my important files to a mem stick and only want to point out to others here that they may be able to get into Windows to recover files. Most likely the drive IS going bad and it will only be a matter of time before something worse happens and eventually someone such as I will not be as successful getting back in to Windows or even be able to access the drive as a slave or external.
This is just an JFYI for everyone having this issue.
Sorry to say, it seems to be this particular laptop and/or the 320 gig WD drives which are the problem. I'm leaning on a bad batch of WD drives being the culprit which just happened to be what shipped with this model of HP.
Oh, and hello everyone. First post