This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

HP Mini 110-3500 Recovery Manager wont start (1290 Views)
Reply
Student
Peter_000009
Posts: 1
Registered: ‎03-31-2011
Message 1 of 2 (1,290 Views)

HP Mini 110-3500 Recovery Manager wont start

Hi,

 

I recently purchased a HP Mini 110-3500 laptop and I launched the "Recovery Media Creation" application which run ok but didn't have a memory stick available to create the recovery media.

 

Later the laptop did the usual windows updates and failed a couple of times when applying the Windows 7 SP1. After 4-5 attempts it finally worked. Now I am trying to launch the Recovery Media Creation application but it just crashes and nothing happens. The same happens with Recovery Manager and even when trying to launch in safe mode.

 

I noticed the following in the Event viewer every time I try to launch the Recovery Media Creation 

 

 

Log Name:      Application
Source:        Application Error
Date:          1/04/2011 12:38:09 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ******
Description:
Faulting application name: CDCreator.exe, version: 5.5.0.3320, time stamp: 0x4c971e6a
Faulting module name: kernel32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b8ef
Exception code: 0xc0000005
Fault offset: 0x0004bb2d
Faulting process id: 0xe1c
Faulting application start time: 0x01cbefa8dd230a17
Faulting application path: C:\Program Files\Hewlett-Packard\Recovery\CDCreator.exe
Faulting module path: C:\Windows\system32\kernel32.dll
Report Id: 1d0ccbc4-5b9c-11e0-964d-e02a828fb3f8
Is there any way I can create the recovery media?
Thanks,
Peter

 

Please use plain text.
Student
bourat
Posts: 1
Registered: ‎06-24-2011
Message 2 of 2 (995 Views)

Re: HP Mini 110-3500 Recovery Manager wont start

I have exactly the same problem as you. Have you found a solution?

Please use plain text.